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    Federal Government - Perth, Australia - Randstad

    Randstad
    Randstad Perth, Australia

    16 hours ago

    randstad background
    Description

    Duties include:

    • Assessing and monitoring complaints and other regulatory intelligence
    • Managing a caseload of complaints including the assessment of complex matters and escalating incidents for investigation or other action where necessary.
    • Analysis skills, identifying and providing advice on trends and issues through the review of complaints
    • Completing assessments of complaints within agreed time frames.
    • Stakeholder engagement; liaising with providers to provide education and training
    • Preparing complex and sensitive correspondence and corporate documentation, including reports, briefings and submissions.

    About you:

    • Previous experience in a Complaints Handling and Government Compliance role
    • Willingness to contribute to a learning culture where expertise can be developed and appropriately shared
    • Empathetic and understanding approach, with sound communication skills
    • You must be an Australian Citizen to apply, and currently located in WA (with access to the CBD office)

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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