- Champion a high-performance culture generating phenomenal growth and building the next Renewals & Retention managers and leaders. Coaching, empowering, and developing diverse teams to deliver business results.
- Develop and implement Renewals strategy for ANZ business leading to increased customer retention and revenue growth year on year.
- Forecasting and delivering against substantial retention targets to achieve the assigned bookings volume.
- Assist team managers in resolving issues for Service Delivery, Customer Support, Legal, Contract, Billing, Accounts Receivable, Development and all other customer related matters.
- Upsell and Cross-sell – Work with Renewals & Sales teams to identify upsell and cross-sell opportunities during the renewals process, supporting customer growth.
- Customer Engagement and Satisfaction– Promote and develop close customer relationships across key accounts, proactively understanding any issues that may impact renewal, working closely with Customer Success and Sales team.
- Collaborate with wider Adobe ecosystem, working closely with Sales, Customer Success, Customer Support, Legal, Marketing, Finance, Sales Operations, Deal desk.
- Track record of building and managing successful renewal sales teams.
- Exceptional sales instincts with the ability to tune a sales engine for predictability, linearity and dedication.
- Excellent people leadership skills; ability to influence and drive accountability and ownership at all levels.
- Holding Diversity, equity and inclusion at the heart of all you decide, do and personify.
- Strong understanding of digital marketing, creative solutions, and technology would be an advantage.
- Excellent communication, negotiation, and presentation skills.
- Strategic problem solver with the ability to translate business objectives into actionable plans.
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Senior Insights Manager
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Professor
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Head Of Client Success, Enterprise
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Head Of Client Success, Enterprise
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Director, Retention - Sydney, Australia - Adobe
Description
Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
The opportunity
Adobe is currently seeking a new leader for our ANZ Renewals and Retention team within the Sales organization. We are a dynamic team that brings energy and passion to the company every day. We partner closely with the Sales and Customer Success organizations to demonstrate the value for customers using our software and providing a smooth renewals process.
The objective of the ANZ Renewals & Retention Sales Leader is to exceed Retention objectives for Adobe's customer base You will work directly under the ANZ Country VP and sit on the ANZ leadership team, with direct management responsibility for the Retention & Renewals sales teams.
What you'll do
What you need to succeed
Adobe for All
Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.
Take the plunge and jump in
Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.
Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
