Technical Support Consultant - Melbourne, Australia - Zwift International Pty Ltd
1 week ago
Description
This is a casual role, with room to grow. Prove yourself and you will progress to a permanent contract on our team. It is a good fit for someone who may need flexibility while studying.
The role will encompass approximately 18 hours per week up to 25 hours. Some shifts will be remote, some will be required to be in the office.
Availability must include weekdays, evening shifts and weekends (on a rosta).
We need a person who is good at communicating with people, with a good understanding of technology, and who can learn on the job.
Responsibilities:
- Computer maintenance (Windows environment)
- Assist customers with orders over the phone and assist our clients with technical requests
- Be able to work autonomously and provide 5star technical support
- Handle phone calls from colleagues to resolve technical issues
- Building and maintain productive relationships with client's staff ranging from juniors to senior managers.
- Onsite Equipment Maintenance
Key Requirements:
- Minimum 1 years' experience providing IT support
- Strong communication skills are essential
- Remote User Support
- Strong interpersonal and communication skills
- Strong customer service focus with the ability to analyse and problem solve
- Advanced Windows knowledge (Windows XP
- Win 10)
- Microsoft Office 2013+
- Network concepts including TCP/IP, DNS, DHCP and Ethernet
- Hardworking Attitude
- Available Nights and Weekends
Job Types:
Part-time, Casual
Part-time hours: 18-25 per week
Salary:
$ $30.00 per hour
Schedule:
- Day shift
- Evening shift
- Night shift
- Weekend availability
COVID-19 considerations:
Shared workstations are cleaned and sanitized every shift, with office cleaning done twice per week.
Work Authorisation:
- Australia (required)
Work Location:
Hybrid remote in MELBOURNE, VIC 3004
More jobs from Zwift International Pty Ltd
-
Technical Support Consultant
Melbourne, Australia - 1 day ago
-
Technical Support Consultant
Melbourne, Australia - 1 week ago