Field Service Technician - Cardiff, Australia - Bosch

Bosch Cardiff, Australia

5 days ago

Full time

Description

Job Description

Headquarters based in the North-West of Sydney with branch offices in other states around Australia, we are looking an energetic and team orientated Field Service Technician, with a main responsibility of servicing, fault-finding and breakdown requests to join our Bosch Rexroth group in Cardiff Branch, NSW.

Position Tasks:

Serves existing accounts by analysing work orders; planning daily travel schedule; investigating complaints; conducting tests and resolving problems.Prepares and plans all service works

Provides service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests

Maintains and develops customer relationships by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements and maintaining customer confidentiality

Documents service and installation actions by completing forms, reports, logs and records. Informs Service Manager when the job is ready to be invoiced

Explores sales possibilities with customers utilizing their scope of specialty and by utilizing cross departmental specialists

Investigates complaints regarding installed equipment. Working with engineering, sales and/or other units to resolve these complaints until the customers is satisfied

Prepare service quotations and follows up the quotation with the customer. Ensures a job is opened in SAP once a Purchase Order Number is received

Notify the Service Manager of any equipment that has been brought back to the workshop for strip and assessment, overhaul etc

Accurate completion of service documentation including having Service Reports signed by the customer or the customers authorized representative

Ensures all site documentation including inductions, licenses and training is up to date

Monthly checking of vehicle equipment lists and reordering of equipment as required

Be well presented at all times while representing Bosch Rexroth while undertaking external service work

Fosters efficient and effective management in his scope, enhances quality management and observes the health, safety and environment regulations

Perform other duties as directed from time to time to meet Bosch Rexroth's business and operational requirements

Qualifications

Certified Hydraulic fitter trade or equivalent

5 years field service or hydraulic system experience

Competent level of hydraulic knowledge

High focus on Quality and attention to detail

Dynamic performer and achiever

Planning and organisational skills

Effective communication skills

Additional Information

What we offer:

Permanent position with paid overtime.

Tool of Trade vehicle & Fuel Card

Company laptop, and mobile phone.

Employee Assistance Program

Social Club, events and team building

Staff discounts on Bosch and affiliated-brand products

Strong company culture and values.

Access to opportunities within a globally recognised OEM company

Agency Applications will not be accepted for this position.

Please Note, you must be Australian Permanent Resident or Australian Citizen to apply for this position.

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