Agfma Helpdesk Coordinator - Adelaide CBD, Australia - Ventia Pty Limited

Ventia Pty Limited

Verified Company

Adelaide CBD, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The Role

Ventia in partnership with the South Australian Government, as part of the Across Government Facilities Management Arrangement (AGFMA) contract, are seeking a Help Desk Coordinator.

The Help Desk Coordinator is responsible for undertaking inbound and outbound call resolution, monitoring work order timeframes, and following up on and escalating priority issues.

Your responsibilities will include but are not limited to:

Answering inbound calls
Create work orders on behalf of the client
Arrange and liaise with external contractors to assign work orders
Navigate SharePoint matrixes and various programs to raise work orders
Liaise with Service Delivery Leads to determine correct contractors for individual sites
Other tasks as directed by AGFMA Helpdesk Team Leader / Snr Helpdesk Coordinator

About you

Call centre/Trade background desired
Demonstrated outstanding customer service skills
Clear communication ability and ability to actively listen to and confirm understanding of customers issues
Demonstrated ability to work collaboratively as part of a team
Experience with the following programs (Or the ability/willingness to learn: SharePoint/TEAMS/PowerPoint/Excel/MS Office Suite)

About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds.

With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

Diversity

To Apply
Position Reference Number: 153335

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Help Desk, Information Technology, Call Center, Developer, Sharepoint, Technology, Customer Service