UX Design Strategist - Sydney, Australia - ServiceNow

ServiceNow

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible.

We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description Work matters**It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do.

People matter
Our people have a passion for learning, building, and innovating.

Whether you're an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

The Team
The Workflow Design Studio reimagines customer experiences to drive innovation.

The Studio is a specialised team of Service Designers, Developers, and Architects practicing Design Thinking who work with our customers and colleagues during the pre-sales process to co-create innovative solutions to key business challenges.

Following a human-centred approach to innovation, the Studio draws from the diverse skill sets of each member to integrate the needs of people, the possibilities of technology, and the requirements for business success.

The Role
Your sweet spot is the intersection of human needs and business impact. You thrive in a fluid work environment, and are a self-motivated partner, leader and hands on maker. You enjoy a highly collaborative team environment, working across a variety of industries, and can synthesising diverse perspectives.

_ What you get to do in this role:_

Planning, facilitating, and codelivering design thinking led workshops with customers (participants range from end users to Clevel) and delivery partners
Prepare, lead end to end engagements organising clients, team members with structured plans
Articulate and logically communicate concepts with technical and nontechnical audiences
Cocreate future state solutions with customers and colleagues
Transform cocreated future state narrative design into an experience, enhance and refine through validation of design concepts.
Design impactful ways of relating ideas and concepts to executive audiences
Synthesize, collaborate to create and publish engagement stories, artefacts to share with the wider community and product teams.
Share the engagement stories to drive awareness and demand
Thought lead, continually improve our human centred design methods and processes

Qualifications In order to be successful in this role, we need someone who has**:

8+ years of Service Design experience with the ability to envision and inspire holistic customer-centric solutions
Comfort and ease in customerfacing meetings (pitching and planning sessions) and workshops (facilitating)
Experience in conceptualisation, design strategy, UX, and art direction of prototypes
Command of design basics: readability, iconography, colour, and spatial relationships
Familiarity with collaboration, design and prototyping tools such as Miro, Sketch, inVision, Figma, Adobe Photoshop, and Adobe Illustrator
Solid project management skills and collaborates well with diverse disciplines in a dynamic environment
Strong storytelling and communication design skills

Nice to haves:

Experience working in or with enterprise customers
Experience working on consumer digital products
Product/business strategy

Relevant Mindset

Confident, collaborative, and flexible as a member and discipline leader in an interdisciplinary team where teamwork is imperative to drive better customer outcomes
An endless supply of passion and curiosity
Willingness to travel up to 40% of the year to onsite customer engagements (depending on demand)

What we will need to see before or during your interview:

An inspiring portfolio of insightful experiences
Any publicly available projects

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality,