Booking Agent - Varsity Lakes, Australia - Integral Diagnostic Group

Integral Diagnostic Group

Verified Company

Varsity Lakes, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Vacancy No

VN10822

Status

Active

Employment Type

Full Time

Brand

Department

Clerical

Region

Gold Coast

Site

Varsity Lakes

Applications Close Date

Description

OUR VISION,

A healthier world
Our PURPOSE
To deliver the best health outcomes for our patients

OUR VALUES

Patients first:
Patients are at the heart of everything we do

Medical leadership:
Improving outcomes with evidence-based care

Everyone counts:
We work safely, inclusively and respect each other

Create Value:
We deliver sustainable value to all stakeholders

Embrace Change:
We strive for excellence, have the courage to innovate

ABOUT THE ROLE

SCR is seeking a Booking Centre Agent to join our vibrant Varsity Lake dedicated call centre on a full-time basis.

As the voice of the organisation, and often the first point of contact for many patients and referrers, this role will see you scheduling and managing of patient appointments and facilitating the pre-admission assessment process across all modalities including CT, Xray, Ultrasound, MRI, and Nuclear Medicine (Including PET) for all sites.

Reporting to the Booking Centre Manager, your key responsibilities include:

Answering telephone calls in a courteous, professional, and sensitive manner
Scheduling specialist appointments for our patients using our stateoftheart RIS system
Karisma
Quoting relevant fees and Medicare rebates to patients
Informing our patients of preparation requirements prior to their visit
Working as part of a multidisciplinary team comprising of Receptionists, Radiologists, Radiographers, Sonographers, and administrative staff

Key Responsibilities

ABOUT YOU
Experience in a Radiology administration setting or a patient facing role (highly desirable)
Excellence in customer service delivery in order to exceed patient and referrer expectations
Effective communication and interpersonal skills to show patients care, compassion, and empathy
Analytical and problemsolving skills to optimise appointment slots
Strong attention to detail and focus on completing high quality work
An ability to work autonomously as well as in a team environment
Excellent time management and organisational skills with ability to meet targets

FOR YOU

Annual salary reviews
Be part of an experienced team who can share their years of knowledge
Paid parental Leave, onsite parking, community spirted inhouse team events
Health and wellbeing programs, and corporate rates for private health insurance
Work from home available after successful completion of probationary period
Shift times vary
Job stability and career development opportunities
Dedicated in house training provided by one of our experienced trainers
Discounted imaging services and uniforms provided
Professional offices located in Varsity Lakes
Opportunity to work from home (conditions apply)

ABOUT US

South Coast Radiology (SCR) part of the IDX group is the largest radiology group in the Gold Coast region, and one of the longest standing radiology providers to Southeast Queensland.

Located across our 17 convenient imaging locations across the Tweed and Gold Coast regions as well as practices in Mackay and Toowoomba.

HOW TO APPLY
Interested?

Please note:
Police check and proof of covid vaccination will be required for successful applicants.
We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply