Booking Agent - Maroochydore, Australia - Integral Diagnostic Group

Integral Diagnostic Group

Verified Company

Maroochydore, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Vacancy No

VN10994

Status

Active

Employment Type

Full Time

Brand

Imaging Queensland

Department

Clerical

Region

Sunshine Coast

Site

Maroochydore Head Office

Applications Close Date

Description

Work/Life balance 9day fortnight
Leading Medical Imaging provider
Strong team environment in the heart of the sunshine Coast

ABOUT US

Sunshine Coast Radiology (SCR) is one of the largest medical imaging providers on the Sunshine Coast and proudly part of Imaging Queensland's award-winning network of practices and Integral Diagnostics (IDX) group.

As the 3rd largest radiology provider in Australia, Integral Diagnostics has established a strong reputation for quality, excellence, and innovation.

Key Responsibilities

ABOUT THE ROLE

SCR is seeking a full time Bookings Centre Agent for our radiology bookings call hub located in Maroochydore.

As the voice of the organisation, you will often be the first point of contact for many patients and referrals in this fast-paced role as you book in procedures and appointments for any of our practices and provide exceptional customer service.

Your key responsibilities will be:

Schedule specialised bookings within a call centre environment for all Xray, Ultrasound and radiology services
Book appointments and update patient details Radiology Information System (Karisma)
Answer calls regarding bookings and general enquiries while taking and relaying messages as required
Using knowledge of the examination preparation and procedures to give clear and accurate instructions to patients with confidence and no supervision
Make outbound calls to confirm upcoming appointments with patients
Liaising with referrers, doctors, patients for delivery of patient medical results
Maintain patient records, examination statistics and related information as required

ABOUT YOU

A high level of communication and patient care skills welcoming and friendly
Experience a fastpaced highvolume call environment
Accurate data entry and an attention to detail
Background ideally in Radiology, Medical or associated Health care industry or Call centre
A "can do" attitude that builds rapport with patients, staff and professional easily
Experience with booking programs medical programs ideally

FOR YOU

Being part of a health provider that cares for our employees and values their contribution to our practices
Paid Parental leave, discounted Health Insurance and salary packaging options
Fitness passport

- discounted memberships for you and your family

Regular social activities and employee awards
Strong team environment we don't miss an opportunity to eat cake
Modern centrally located practices with car parking and uniforms provided

This is a full-time permanent position working a 9-day fortnight (an RDO every second week) Monday to Friday (no weekends) between the hours of 8.00am and 5.00pm, located centrally on the Sunshine Coast.

HOW TO APPLY

Closing date:

We would like to fill this role ASAP, so we encourage you to get in quick if you are interested.

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.