Parts Interpreter Operations Support - Perth, Australia - WesTrac

WesTrac

Verified Company

Perth, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

Reporting to the
Operations Manager, the
Parts Interpreter will play an integral part in supporting our regional branch network from Perth.

You will possess the ability to interact with our customers and deliver a high level of customer service by responding promptly to our customer inquiries and resolving customer requirements, issues, or complaints.

You will have the ability to interpret technical parts enquiries utilising expert technical and Caterpillar/Original Equipment Manufacturer (OEM) systems knowledge as well as working in collaboration with your branch colleagues to ensure a great customer experience.

Location:

Perth based in South Guildford, however you have the opportunity for site visits and providing leave coverage to our Kalgoorlie and Port Headland Branches.

Some travel will be required during these periods.

Roster: 5:2 Monday to Friday 48.75 hour/week (your roster will include working on public holidays)

About You:

Previous experience within a similar customer service role
Excellent customer service skills with the ability to build and maintain successful working relationships
Demonstrated problemsolving skills with the ability to understand and resolve problems.
Excellent time management skills and the ability to manage multiple tasks in a highpressure environment
High level attention to detail with demonstrated data entry experience
Excellent communication skills

What we offer:

Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
Job security with a consistent pipeline of work
Unrivalled training and development via The WesTrac Institute
Familyfriendly, Perthbased rostered work
Stay home every night
Fantastic team environment and inclusive work culture
Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

If you are interested in taking your career to the next level with WesTrac click the 'Apply' button today

WesTrac is an endorsed employer for women via _
_WORK180 __ who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality._