- Seeking an experienced People Leader from a Financial Services background
- Flexible workplace & Collaborative Team – Owner Managed Branch Newtown Based
- Dynamic Team | Challenger Brand | Excellent work culture
- Developing a sound understanding of the customer base and ensuring consistent and relevant Branch sales and service activities
- Attract, retain and grow the value of the Bank's customer base
- Achieve branch sales and referral targets as set Branch Manager
- Proactively develop and maintain face to face relationships with internal and external customers
- Supervise and coordinate branch service team
- Analyse workloads to ensure effective rostering of the branch to meet customer needs
- Act as a role model to coach the Service team to achieve their best performance and deliver unmatched customer service
- Previous banking experience within a retail environment (preferred)
- Experience in coaching and developing sales staff
- Proven experience in consumer lending is advantageous
- Working knowledge of Windows programs
- Excellent verbal communication skills
- BUPA Corporate Plan
- Discounted financial products
- Employee Assistance Program (EAP)
-
Customer Service Manager
2 days ago
Bank of Queensland Newtown, Australia**About the Role** · - Seeking an experienced People Leader from a Financial Services background · - Flexible workplace & Collaborative Team - Owner Managed Branch Newtown Based · - Dynamic Team | Challenger Brand | Excellent work culture · As the Customer Service Manager, you wi ...
-
Service Manager
1 week ago
Brandt Tractor Ballarat, Australia**ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?** · Our **Ballarat **branch** is looking for an exceptional individual to join our service department as a Service Manager**. **To be successful you will be an individual with strong communication skills, excellent time managem ...
-
Disability Services Manager
5 days ago
Nextt Group Ballarat, AustraliaManage a wonderful portfolio of Supported Independent Living. · - Flexible work environment with opportunity to work in the field and home. · - Join a highly recognized and forward thinking NDIS provider.. · An exciting opportunity awaits an experienced leader in disability to jo ...
-
Manager Volunteer Services
2 days ago
St John of God Health Care Ballarat, Australia495342 · - Ballarat, VIC, Australia · - Management · - Permanent Part-time · - Closing on: Aug · - Add to favourites Favourite**Welcome to St John of God Health Care** · St John of God Health Care is one of the largest private providers of health care services in Australia, empl ...
-
Customer Service Manager
5 days ago
McCain Foods (Aust) Pty. Ballarat, Australia**Position Title**:Customer Service Manager · **Position Type**: Regular - Full-Time · **Position Location**:Ballarat · **Requisition ID**: 28072 · Behind every great McCain product is a team of over 20,000 individuals worldwide whose curiosity, courage and commitment are what ha ...
-
Engineering Services Manager
2 days ago
Grampians Health Ballarat, AustraliaLocation: Western Region | Ballarat · Job type: Full time · Organisation: Grampians Health · **Salary**: Salary not specified · Occupation: Nursing · Reference: 16892 · **Engineering Services Manager** · **Permanent full time**80 hours per fortnight + monthly ADO** · **About Gram ...
-
Engineering Services Manager
1 week ago
Grampians Health Ballarat, AustraliaLocation: Western Region | Ballarat · Job type: Full time · Organisation: Grampians Health · **Salary**: Salary not specified · Occupation: Nursing · Reference: 16892 · **Facilities Maintenance Manager** · **Permanent full time**80 hours per fortnight + monthly ADO** · **About Gr ...
-
Investor Services Manager
15 hours ago
Rural Funds Management Limited Deakin, Australia**About the Company** · RFM manages approximately $2.0 billion of agricultural assets on behalf of retail and institutional investors including the $1.6 billion ASX-listed Rural Funds Group (RFF). RFM has a depth of experience accumulated over 26 years owning, developing, and ope ...
-
Accommodation Services Manager
1 week ago
Aspire Support Services Dean, AustraliaPosted: 13/02/2024 · Closing Date: 15/03/2024 · Job Type: Permanent - Full Time · Location: Dean Street · Job Category: Community Services & Development · **About Us**: · Aspire Support Services is a values based leading provider of high-quality support services, dedicated to enh ...
-
Executive Manager Business Services
1 week ago
City of Ballarat Ballarat, Australia**Exciting senior leadership opportunity**: · - **Full-time, fixed-term contract until 2028** · ***: · - **Competitive salary package of $170,000 to $180,000 per annum plus Fuel Card and Car Parking** · *** · - Customer Experience, · - Revenue and Procurement, · - Fleet Managemen ...
-
Administration Officer
1 day ago
Allied Therapy Services Newtown, AustraliaAllied Therapy Services are seeking an Administration Officer to join our stellar 'Dream Team' admin team · **About Allied Therapy Services** · Allied Therapy Services provide occupational therapy, physiotherapy, speech pathology and therapy assistant services in locations around ...
-
Bar Supervisor
1 week ago
Newtheatricals Newtown, AustraliaWe are a small bar inside of a dynamic that features a 150-seat performance space, cabaret, music, theatre and _everything in between. _We are looking for a full-time Bar Supervisor who is hands on and will take our pop-up bar operation to the next level in the heart of Newtown. ...
-
Team Leader
15 hours ago
Hopesway Pty Ltd Newtown, Australia**JOB TITLE**:Team Leader · **JOB DESCRIPTION**: · To facilitate the team to carry out agreed quality and service outcomes aimed at supporting and assisting persons with a disability in their living and/or community environment. · **TYPE OF EMPLOYMENT**:Part-Time Permanent · **RE ...
-
Administration/reception Support Role
1 week ago
Hamilton's Education and Care Newtown, AustraliaAre you ready to step into a vibrant, positive professional environment that will uplift and challenge you every day? · We are in search of a dynamic **Reception/Administrator** who plays a vital role within this inner west boutique organisation. This organisation specialises in ...
-
Hospitality Manager
1 week ago
Mr Potato Newtown Newtown, AustraliaWe have an exciting opportunity available for a superstar store manager who is ready to grow their career in a rapidly expanding brand. The position is to manage Mr Potato Newtown Location. As the Store Manager you will be responsible for setting the highest standard in all areas ...
-
Rehabilitation Counsellor Dva Caseload
1 week ago
Gorilla Jobs Newtown, AustraliaHybrid working - manage your own diary · - Competitive salaries ranging from $75,000 to $110,000 + Super · - Uncapped bonus scheme and incentive programs. · **About the Company** · Join a nationwide team of over 200 dedicated consultants as they expand their services in Sydney, N ...
-
Gymnastics Beginner Coach
2 days ago
Employment Hero Newtown, Australia**About the Y** · YMCA Geelong is a for purpose, not-for-profit community organisation celebrating 65 years servicing the community across recreation, camping, youth, and children's services. · **About the job** · Gymnastics Beginner Coach is and entry level position working week ...
-
Trippas White Group Newtown, Australia**Functions Supervisor | The Women's College Sydney University** · - Be part of something big_ · TWG Hospitality Services is part of leading hospitality company Trippas White Group, which operates premium venues such as the Sydney Opera House, ESQ, Centennial Homestead, Roslyn Pa ...
-
Gis & Technical Surveyor
1 week ago
Swanson Surveying Pty Ltd Newtown, Australia**About the business** · Swanson Surveying provides professional land surveying services: Land Development Consulting, Engineering Surveying, Laser Scanning in the following locations - Geelong, Melbourne, Ballarat, Colac. · We pride ourselves on our service to our valued clients ...
-
Kitchen Assistant
6 days ago
Newtown North Indian Diner Newtown, AustraliaLooking for hard working experienced Kitchen Assistant to help at café. · Main Duties & Responsibilities: · Help the Chef prep for day trade. · Closing up the kitchen-Be responsible for general washing and cleaning tasks. Clean down the kitchen after service including the gas ran ...
Customer Service Manager - Newtown, Australia - BOQ
Description
About the Role
As the Customer Service Manager, you will provide excellence in customer service while achieving business growth and sales targets for the Branch.
Working closely with the Branch Manager to lead, motivate and coach the service team to deliver superior customer service and achieve the Branch targets. As the Customer Service Manager you will support with Branch Manager in enhancing team performance and productivity, achieve quality and compliance requirements and to effectively manage and develop staff.
Your key responsibilities will include:
About you
As an experienced Customer Service Manager, you will demonstrate proven experience in a similar role, and thrive in a customer centric environment. Further, you will demonstrate:
This is a fantastic opportunity to develop your career at BOQ, meet new people and join a motivated team of professionals.
About Us
With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks.
Our Perks
How to Apply
To apply for this role please follow the links or apply via our Careers Page.
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
