Customer Service Manager - Newtown, Australia - Bank of Queensland

Bank of Queensland
Bank of Queensland
Verified Company
Newtown, Australia

2 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

About the Role

  • Seeking an experienced People Leader from a Financial Services background
  • Flexible workplace & Collaborative Team
  • Owner Managed Branch Newtown Based
  • Dynamic Team | Challenger Brand | Excellent work culture


As the Customer Service Manager, you will provide excellence in customer service while achieving business growth and sales targets for the Branch.


Working closely with the Branch Manager to lead, motivate and coach the service team to deliver superior customer service and achieve the Branch targets.

As the Customer Service Manager you will support with Branch Manager in enhancing team performance and productivity, achieve quality and compliance requirements and to effectively manage and develop staff.


Your key responsibilities will include:

  • Developing a sound understanding of the customer base and ensuring consistent and relevant Branch sales and service activities
  • Attract, retain and grow the value of the Bank's customer base
  • Achieve branch sales and referral targets as set Branch Manager
  • Proactively develop and maintain face to face relationships with internal and external customers
  • Supervise and coordinate branch service team
  • Analyse workloads to ensure effective rostering of the branch to meet customer needs
  • Act as a role model to coach the Service team to achieve their best performance and deliver unmatched customer service

About you
As an experienced Customer Service Manager, you will demonstrate proven experience in a similar role, and thrive in a customer centric environment


Further, you will demonstrate:

  • Previous banking experience within a retail environment (preferred)
  • Experience in coaching and developing sales staff
  • Proven experience in consumer lending is advantageous
  • Working knowledge of Windows programs
  • Excellent verbal communication skills


This is a fantastic opportunity to develop your career at BOQ, meet new people and join a motivated team of professionals.


About Us
With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks.

Our Perks

  • BUPA Corporate Plan
  • Discounted financial products
  • Employee Assistance Program (EAP)

How to Apply
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities.

When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.


If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.


Job Reference:
BOQ03450
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