- Communicating with the client, managing customer freight requirements, concerns, and enquiries.
- Maintaining open lines of communication at all levels (internally and externally)
- To assist in the removal of all paperwork for clients requiring bookings from all of the manifests for incoming freight.
- To ensure that all freight that requires a booking time slot for delivery is booked in time to align with customer requirements.
- To provide customers with correct information in a timely manner.
- To assist manager(s) and other staff when required
- Liaise with customers with any queries relating to incoming/outgoing freight
- Provide a backup in the areas of bookings to major customers and discrepancies relating to deliveries Desired Skills and Experience
- Demonstrated experience in a similar role.
- An understanding of the Transport and Warehouse Industry in general.
- Clear (written & oral) communication skills.
- Ability to develop and work within a team environment.
- Able to maintain sustained level of concentration in a high-risk busy environment.
- High level of computer skills & exceptional attention to detail.
- High level of Microsoft Excel skills.
- Cert III In Customer Service
- SAP experience
- COR legislation awareness
- We reserve the right to commence recruitment proceedings prior to the stated closing date.
- The successful candidate will have to undertake an Australian Federal Police check and Pre-Employment Medical (for certain roles) which will be arranged and paid for by SCT.
- Recruitment companies, need not apply
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Senior Customer Service Coordinator - Forrestfield, Australia - SCT Group
Found in: Talent AU C2 - 1 day ago
Description
Job Description
Reporting to Customer Service Supervisor, the position includes the following responsibilities:
Desired Skills and Experience
The successful candidate will be able to demonstrate:
Desirable
Other important information
SCT is an equal opportunity employer and we recognise the value and importance of diversity. We encourage all potential applicants to apply including women and those from Aboriginal and Torres Strait Islander backgrounds.
