Level 1 IT Helpdesk Officer - Parramatta, Australia - West Recruitment

West Recruitment Parramatta, Australia

4 days ago

Full time

Description

Great company and supportive team environment

Career progression and development with opportunity to upskill
Western Sydney location

About the company
West Technology has partnered with a construction industry company that is doing some great things in the Sydney market. Led by a friendly and motivated management team now is a great time to join this business.

About the opportunity
An opportunity has opened up for an entry-level helpdesk officer to join the team.

This person will be responsible for administrative duties with the primary objective to act as the first point of contact for internal customers and external providers.

Some of the key tasks will include;
Acting as the first point of contact for internal customer support;
Logging support requests;
Ensuring SLAs are being met;
Resolve tickets at the first point of contact where possible;
Escalating issues to appropriate team members;
About you
Self-directed and motivated with time management skills;
Recent graduate or in the process of studying an IT-related degree;
Genuine interest in the IT space;
Flexibility and adaptability to change;
Sound written and verbal communication;
Intermediate to advanced MS Office ability.
If this role interests you, then please apply or email Lorena Bugden
or call on

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