APS 6 Veterans Access Network Manager - Adelaide, Australia - Department of Veterans' Affairs

Department of Veterans' Affairs Adelaide, Australia

1 week ago

Full time

Description

Location: Adelaide, SA
Salary Range: $97,735 - $110,982 + Attractive Superannuation
Contact Officer: Louise Ruhl

The Department's Veterans' Access Network is the department's first point of contact for general client enquiries and interactions. Offices are located in state/territory capitals and other key locations, including regional and rural Australia. The Veterans' Access Network is a national work unit, providing high quality and professional services to the veteran community, which primarily consists of veterans and their families, current serving members and representatives of ex-service organisations.

The Veterans' Access Network Manager is responsible for managing front line client service delivery. This includes managing a team that deliver services in person at the Veterans' Access Network office, via the phone, email or online.

Duties

Manage the day-to-day client service delivery and office operations to deliver frontline services for veterans and their families
Manage a team, including setting expectations, managing performance, identifying and delivering training, building teams and developing others
Obtaining evidence to guide performance discussions and address underperformance by utilising the department's underperformance policy
Inspire and motivate a team of client service officers to be innovative, creative and high performing
Manage the workload of the team by allocating resources, and making sure key due dates are met
Liaise with key internal and external stakeholders including other DVA business areas, other government departments and agencies
Undertake and contribute to DVA projects and transformation initiatives and proactively provide feedback to improve systems and processes
Personally delivering services as required, to support clients who are at risk or have complex needs and are escalated to the manager
Delivering presentations to ex service organisations or other stakeholder groups
Management of regional offices and offices co-located with Services Australia
Manage the Departments General Enquiry Email channel and the associated work group.

Eligibility

Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

Notes

This recruitment process is being used to fill an ongoing position. For more information about the role, please see the Candidate Information Pack.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit:

Candidate Information Pack Opens in new window

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