- Collaborate with head office account teams to ensure accurate and timely financial transactions.
- Billing and Contract Management: Address billing inquiries and contract-related concerns from residents and their families.
- Provide clear and detailed information about financial processes and assist in resolving any discrepancies.
- Oversee supplier invoice management for the village ensuring all invoices are processed and paid on time.
- Work collaboratively with the Procurement team to research, evaluate, and negotiate with suppliers to ensure optimal service and value for the retirement village.
- Oversee relationships with suppliers and address any issues or concerns promptly.
- Undertake administrative tasks to support the efficient operation of the retirement village.
- Generate and analyse reports, track Key Performance Indicators (KPIs), and present findings to the leadership team.
- Contribute to the strategic planning and decision-making processes within the leadership team.
- Provide insights and recommendations to enhance operational efficiency and resident satisfaction.
- Foster positive relationships with residents, their families, and internal stakeholders. .
- Stay abreast of industry regulations and ensure compliance with relevant laws and policies.
- Identify and mitigate potential risks to the financial and operational stability of the retirement village.
- Work in tandem with the General Manager to oversee financial activities, budgeting, and financial reporting.
- IT literacy and experience in utilising Microsoft Suite applications.
- Proficiency in identifying issues or gaps in procedures and implementing solutions to continuously improve resident experiences and operational performance.
- Excellent communication and interpersonal skills.
- Ability to balance strategic thinking with hands-on involvement in day-to-day operations.
- Proficiency in Microsoft Office Suite and financial software.
- Expertise in streamlining operations, coordinating resources, and implementing processes to drive efficiency and quality.
- Develop and nurture relationships with residents, families, staff, and external partners to understand needs and gather feedback for continuous improvement.
- Bachelor's degree in Business Administration, Finance, or related field.
- Proven experience in a similar business management role, preferably in a retirement village or healthcare setting.
- Strong financial acumen and analytical skills.
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Village Business Support Manager - Taren Point, Australia - Anglicare
Description
Woolooware Shores Village is a retirement village situated on picturesque Woolooware Bay in Sydney's Sutherland Shire. Woolooware Shores offers premium retirement living amidst a vibrant, friendly community.
As an experienced Business Support Manager at Woolooware Shores retirement village, the purpose of the role is to ensure the smooth operation of financial and administrative functions on site. As a key member of the Village leadership team, the Business Manager will collaborate closely with the Village General Manager, Care operations Manager, Village Operations Manager and Support office teams, along with residents, and their families to uphold best business practices and foster a positive community environment that embraces the needs and preferences of our residents and fosters a strong community.
Key responsibilities will include (but not limited to):
Key Skills:
Qualifications and Experience Required:
Benefits:
Excellent remuneration package and company benefits | NFP salary packaging benefits - reducing your taxable income by $15, plus an additional $2, for salary packaging accommodation, meals and entertainment | A staff rewards program that gives you discounts from over retailers | Fitness Passport
To be successful in this critical role you will need to be a strategic forward-thinking leader, with strong analytical and interpersonal skills and a genuine alignment to Anglicare's vision, mission and values.
