Prestige Service Advisor - Townsville, Australia - A.P. Eagers Limited

A.P. Eagers Limited Townsville, Australia

6 days ago

Description

At Townsville Jaguar Land Rover, we pride ourselves on delivering unparalleled luxury automotive experiences to our discerning clientele. Our dealership is renowned for its commitment to excellence, innovation, and the prestige of the brands we represent. We are currently seeking a highly professional Prestige Service Advisor to join our team, someone who shares our passion for premium customer service and automotive excellence.

The Role:

As a Prestige Service Advisor, you will be the forefront of our dealership's service department, providing personalised and high-quality service to our customers. You will act as the liaison between customers and our service team, ensuring that all client needs are addressed efficiently and effectively.

Key Responsibilities:

Greet customers and conduct initial consultations to identify their service requirements.
Schedule service appointments and manage the service queue with efficiency and fairness.
Provide accurate estimates for servicing work and communicate any additional service recommendations to customers.
Ensure customers are kept informed throughout the service process, including updates on progress and any changes in timing or costs.
Manage customer feedback and resolve any issues or concerns with professionalism and courtesy.
Liaise with technicians and parts department to ensure timely completion of services.
Process service orders and manage invoicing and payments.
Uphold the prestige of the Jaguar Land Rover brand in all customer interactions.

Requirements

Proven experience as a Service Advisor, preferably within a luxury automotive dealership.
Exceptional customer service skills and a commitment to providing premium customer experiences.
Strong organisational and time-management abilities, with a keen attention to detail.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Proficiency in dealership management software and Microsoft Office Suite.
A passion for the automotive industry and an understanding of luxury brand values.
Valid driver's licence.

What We Offer

A dynamic and supportive team environment within a prestigious dealership.
Competitive remuneration package.
Comprehensive training and development opportunities.
The chance to work with some of the most iconic vehicles in the automotive industry.

How to Apply:

If you are passionate about delivering exceptional service and want to work with a team that values professionalism, excellence, and customer satisfaction, we would love to hear from you. Please submit your CV and a cover letter outlining your suitability for the role via

Townsville Jaguar Land Rover is an equal opportunity employer and we encourage applications from all qualified individuals.

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a service adviser?

Do you have customer service experience?

Which of the following Microsoft Office products are you experienced with?

A.P. Eagers Limited is a pure automotive retail group with our main operations in south-east Queensland, Adelaide, Darwin, Melbourne, Sydney and the Newcastle/Hunter Valley region of New South Wales.

We represent a diversified portfolio of automotive brands, including all 12 of the top 12 selling car brands in Australia and 8 of the top 9 selling luxury car brands. In total, we represent 27 car brands and 11 truck and bus brands.

Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance. To complement our vehicle dealerships, we also operate a substantial motor vehicle auction business, Brisbane Motor Auctions.

Source: This is an extract from the company's own website

A.P. Eagers Limited is a pure automotive retail group with our main operations in south-east Queensland, Adelaide, Darwin, Melbourne, Sydney and the Newcastle/Hunter Valley region of New South Wales.

Source: This is an extract from the company's own website

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