Team Leader - Sydney, Australia - NAB - National Australia Bank

NAB - National Australia Bank

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Work type:
Permanent Full time

Location:
NSW- Sydney CBD, NSW- Sydney inner

A career that gives you more
Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper

About the role:

NAB Group Property manage and protect the Bank's investment in over 400 retail branches, 30 business banking centres and 11 commercial buildings.

As a Workplace Team Leader, you will be accountable for a designated service area within Workplace Services (e.g. concierge, events, etc).

You will be supported by one or more Guest Service Advisors to ensure the smooth running of daily activities and touch points within your focus area, anticipating needs, listening to the customers and visitors, and making every interaction simple, effective, and quick.

Additionally, the Workplace Team Leader will be the people leader for one or more Guest Services Advisors, ensuring that they lead, coach, and develop the Advisors within their team.

Key responsibilities include:

Management of one or more of these focus areas:
Concierge
Access pass
VIP and visitor
Mail
Lockers
Storage
Meeting room
Event management
Tenancy floor checks
Carpark
People leadership for one or more Guest Services Advisors

What you will bring:

Strong reception or hospitality / customer service background
Min 3 years' experience in a similar role
Professional verbal and written communication skills
Ability to multitask
Able to demonstrate a commonsense approach to problem solving
Strategic thinking
A commitment to customer and colleague service excellence
Minimum completion of Higher School Certificate
Certificate III in Hospitality highly regarded

If you have the skills and drive that we are looking for, we would love to hear from you.

By joining the team, you are committing to putting our customers' needs first every time. You will be ambitious for growth; always curious and learning from colleagues. You will speak honestly, always valuing the time and opinion of others. You will own your work, doing what's right, even when it's hard.

A diverse and inclusive workplace works better for everyone.
At NAB, we are intent on building a culture we can all be proud of what we do. One based on trust and respect and where our differences are celebrated. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves.

Join NAB
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & wellbeing benefits

_ Please note unsolicited CVs from agencies will not be accepted**_