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    Customer Service Officer - Ballarat, Australia - McCain Foods

    McCain Foods
    McCain Foods Ballarat, Australia

    4 days ago

    Default job background
    Regular - Full time ​
    Description

    ​

    ​

    Position Title: Customer Service Officer

    Position Type: Regular - Full-Time ​

    Position Location: Ballarat

    Requisition ID: 29314

    ​

    At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our purpose to bring enjoyment to people's lives through great tasting food, we believe that working together with our teams, business and community partners will bring sustainable growth and positive change - today, tomorrow and for generations to come.

    Due to an internal promotion, we are looking for a Customer Service Officer who will play a pivotal role in fostering positive customer interactions and maintaining strong relationships with 3PL's, cold stores, and transport companies. Key responsibilities include leading customer satisfaction through exceptional communication and problem-solving skills, while also ensuring accurate order processing and timely resolution of issues. This role prefers experience in customer service & logistics, but a great 'can do' attitude and a collaborative approach to your work is what matters the most.

    About the role

  • Excellent communication skills to promptly respond to emails and inquiries, fostering positive relationships with customers and partners
  • Strong attention to detail in order processing, ensuring accuracy and documenting discrepancies such as out-of-stock items or damages
  • Proactive problem-solving abilities to investigate claims, resolve issues, and handle returns efficiently
  • Adaptability to support team members confidently, multitask effectively, and undertake various assigned tasks
  • Collaborative mindset to work closely with different teams, ensuring smooth operations
  • Organisational skills to maintain records, update SOPs, and manage customer information efficiently
  • Initiative to enhance customer correspondence and anticipate needs, improving the overall experience
  • Reliability and being driven to completing tasks promptly and providing support as needed

    • About you

  • Customer Service experience
  • Effective time management skills
  • Analytical thinker
  • Accurate data entry skills
  • Preferred knowledge of the Distribution and Supply Chain Environment
  • High computer literacy with strong skills in particular Microsoft Excel

    • What's in it for you?

  • Opportunity to be a part of a global iconic brand
  • Hybrid flexible working model
  • Working with a professional supply team and major customer groups
  • Company staff engagement activities and Employee & Family Assistance Program
  • Innovative and dedicated development programs
  • Opportunity to 'Chip In' and give back to the community as part of our paid volunteer program

    • If you're looking for your next challenge and want to get behind an organisation that celebrates real connections, then this is your role

    #LI-RS1

    ​

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