Customer Service Officer - Ballarat, Australia - Service Victoria

Service Victoria
Service Victoria
Verified Company
Ballarat, Australia

4 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Position Title:
Customer Service-Call Centre VPS 2.2

Work Location:

Ballarat Employment Type:
Full time/Part time - Fixed termTenure: 12 months

Salary Range:
$65,409 - $72, % Superannuation
About us
Service Victoria is the one place to go for government services. We deliver modern government services designed around people's needs.

So far, we've delivered more than a billion transactions including QR code check-ins, car registration payments, ambulance subscriptions, vouchers and cashbacks to help reduce the cost of living, and more.

The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department.

Our customer experience officers (CxOs) operate out of the GovHub in brand new offices in the heart of Ballarat, located close to transport and many food outlets.

About the role
The Customer Service Officer-Call Centre is a new position created to support our continued growth.

The key functions of this role include:

  • Delivering personalised experiences to our customers across multiple digital and voice channels, handling inbound phone calls and webforms.
  • Answering a wide variety of queries in a timely, effective, and efficient manner.
  • Logging and managing Salesforce Cases.
  • Following the support escalation processes where necessary.
About you


You will have:


  • Strong Customer service experience, dealing with customers face to face, over the phone or digitally.
  • Exceptional problem solving skills with the ability to think outside of the box
  • Exceptional attention to detail with accuracy for information transfer verbally and data entry
  • An understanding of the importance of privacy and security
  • An ability dealing with customers who are under pressure to get problems solved
Additional information

  • Preferred applicants may be asked to provide evidence of their qualifications.
  • Applicants must be an Australian Citizen, Permanent Resident or hold a valid work visa.
  • Successful applicants will be required to provide proof of identity and submit a national police records check.
  • Recipients of Victorian Public Service (VPS) voluntary departure packages should note that reemployment restrictions apply.
  • All staff must comply with the Code of Conduct for Victorian Public Sector Employees.
  • Applicants must be vaccinated to the Australian Technical Advisory Group on Immunisation (ATAGI) standard minimum three vaccinations
How to apply
Applications close midnight, Sunday 7 May 2023.
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