Customer Service Officer - Ballarat, Australia - City of Ballarat

City of Ballarat

Verified Company

Ballarat, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Various roles available - fixed term (parental leave) and ongoing full time & part time roles*:

Band 5 Salary between $69,531.80 to $79,372.

80 per annum plus statutory superannuation*:
-
Exciting opportunity to work in an established operating team in the City of Ballarat

The Role

The role focuses on providing our customers with an efficient, friendly, high-quality customer experience via a range of customer channels including phone, face to face, and digital channels.

We have multiple positions available including fixed term (parental leave replacements) and ongoing full time and part time roles.

About You
You will be a positive, dedicated, and professional individual with a passion for providing great customer experiences.

Most importantly, you will have a strong sense community and a passion for supporting all customers of the City of Ballarat.

Key Selection Criteria

Demonstrated experience in providing a highlevel customer experience and a strong understanding in the principles and practice of customer service.
Proven ability to display empathic communication skills and a high level of written communication skills.
Have a track record of enhancing workplace/team culture.
Demonstrated ability to acquire an indepth knowledge of the City of Ballarat's services and procedures, and strong competence in the operation of Windowsbased programs and other relevant systems.
Experience working with people of culturally and linguistically diverse backgrounds.
Knowledge and understanding of health and safety issues relevant to work activities and work area.

To Apply
Please ensure that you provide a
cover letter and a
current resume and
address the key selection criteria.

The successful applicant will be required to undergo a full employment medical and police check.

Contact
For further information on this position, please contact Josh Waight, Manager Customer Experience on

Job Ref: