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    Senior Project Manager, Professional Services - Melbourne, Australia - MongoDB

    MongoDB
    MongoDB Melbourne, Australia

    22 hours ago

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    Description

    MongoDB Professional Services (PS) works with customers of all shapes and sizes, in all verticals, from tier-1 banks to small web startups, on a variety of exciting use cases. This role solves technically sophisticated problems, gains incredible cross-stack experience, works with top notch people in the business, networks with industry leaders, and sees new places - all in a day's work

    MongoDB PS exists to support the development of our customers' vision, accelerate customers' time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.

    As the Senior Technical Project Manager, you will work in conjunction with the team's Technical Lead to lead a small Agile team responsible for migrating a customer's legacy Java application to a modern cloud based architecture running on MongoDB. The team will use the latest GenAI tools and approaches to accelerate the migration process. You will also be responsible for liaising with customers and internal stakeholders, managing concerns and potential resolutions, and guiding the team towards success. The Agile team will be required to be innovative in deriving solutions to unseen challenges, and you will foster a culture of innovation and collaboration within the team.

    This role will be based remotely in Melbourne, Australia.

    Position Expectations

  • Agile mindset with an understanding of SCRUM/Kanban processes
  • Able to support a project team consisting of onsite co-located and remote team members
  • Be able to proactively identify and remove impediments
  • Manage project risks and issues
  • Define and refine project team's "Way of Working"
  • Streamline communications between the project team and project stakeholders
  • Able to manage expectations of project stakeholders, where the majority are leaders within the organization
  • Operate in a small, dynamic, fast-growing team, able to be self-sufficient with an ability to have a can-do attitude and make oneself accountable
  • Act as a liaison between the customer, project team and the rest of MongoDB (sales, customer success, support, product and engineering) throughout the duration of an engagement
  • Create plans and priorities for both project delivery and customer resources. Guide customer as well as project team members to a successful business outcome by managing the client relationship and setting and managing customer expectations during implementations
  • Establish and lead recurring project status or governance meetings, including preparation of materials and working with customer project manager and key internal and external stakeholders to review key project information and maintain visibility and accountability
  • Periodically report, in a concise and actionable manner, project status both internally as well as to the customer and document project progress as per established best practices (meeting minutes, project plan updates, weekly status reports)
  • Manage escalations or critical situations
  • Assist with scoping of solution and project scope definition
  • Adopt a consultative and prescriptive approach that inspires trust and confidence
  • Be intrigued by the possibilities of GenAI to assist in accelerating the delivery of projects

    • Requirements

  • 5+ years project management experience with enterprise-scale software solutions, large scale software engineering or consulting services delivery experience preferred
  • Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
  • Demonstrated belief in the power of stakeholder management and communications; track record of affecting change through stakeholder engagement
  • Services delivery experience with development or operation teams is a plus
  • Ability to travel and work on customer sites for a number of continuous weeks

    • Nice-to-have skills

  • Experience as a SCRUM master
  • Experience in managing projects with a high degree of uncertainty (research and innovation)
  • Experience in delivering software development projects (ideally modernization of a legacy application)
  • Experience with JIRA / Project tools
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