Vip Hotel Venue Manager - Sydney, Australia - FIFA

FIFA

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The Position**:
More than a job

If you are interested in a onceinalifetime job in the sports industry, this is your chance.

We are looking for someone to strengthen the team in charge of organizing the biggest women's sporting event in the world:

the FIFA Women's World Cup Australia New Zealand 202- To ensure the successful operational delivery of the ninth edition of this competition, we have set up a Local FIFA Subsidiary (LFS).

Its aim is to improve the experience of over 1.1 billion people watching the FIFA Women's World Cup, by delivering innovative solutions across all operational areas.

We are currently looking to recruit our VIP Hotel Venue Manager
Australia
Job responsibilities
As a VIP Hotel Venue Manager reporting to the Guest Experience Manager
Australia, this role is responsible for the planning for all V/VIP operations at the VIP Hotel, and delivering operations during tournament time, in close coordination with key internal and external stakeholders and service providers, as well as FIFA.
J

ob duties
Your role as VIP Hotel Venue Manager includes the following responsibilities:

Oversee and coordinate all VIP hotel operations with emphasis on the Welcome Desk, arrivals and departures and the overall guest experience.
Ensure appropriate service of guests, in accordance with the established guest service levels.
Create and establish operational plans, policies and procedures while ensuring compliance of FWWC2023 Policy and service levels.
Communicate Guest Management Policies and Operational Plans to all relevant stakeholders at the site.
Understand FWWC2023 Incident Management Reporting System and escalation hierarchy.
Troubleshoot and resolve issues according to policies and procedures with diplomacy, while ensuring guests have an exceptional experience.
Create reports, summaries and debrief documents as required.
Manage and provide support to the Guest Operations team where needed.
Work closely and communicate clearly with other functional areas where there are overlapping responsibilities and roles. (e.g. Security, Transport, Team Services and Competitions).
Provide support during busy periods to other FIFA VIP related events as required.
Create and develop rosters to ensure all areas are staffed.
Work closely with all team members to align on all logístical requirements.
Act as shiftmanager for the guest operations team at VIP Hotel for the FIFA Women's Football World Cup 202
Any other duties as required.

Closing Date: 20 May 2023

These tasks are a good start. Time will change. Take it and shape it.

Your Profile**:
Create something that matters

We work hard at FIFA.
We are dedicated, ambitious and innovative.
And we respect our values. Always.
For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.
The specific competencies we require for this position are:

Qualifications & experience and skills

Relevant work experience in Hospitality and / or Event Management
Experience within a sport/event organisation, preferably a world class sport event
Familiarity with V/VIP environment, highend hospitality, and Guest Management
English fluency spoken and written (required)
Advanced skills in MS Office (Excel, Word, PowerPoint, Visio & Project)
Planning software and online collaboration tools (an asset)
Previous experience and ability to understand CADs and site plans
Good understanding of organisational processes and policies
Ability to resolve guest concerns expeditiously and independently
Ability to shape and deliver operational excellence in teams
Strong verbal and written communication skills
A collaborator who is able to foster good working relationships
Excellent organisational and planning skills
Good networking skills
Time management and the ability to prioritize a varied workload

WHO WE ARE **:
#ONETEAM

The FIFA Women's World Cup Australia & New Zealand 2023 Local Entity was established after the two host countries were awarded the hosting rights to the world's biggest women's sporting event in June 2020.
The Entity, with offices in Auckland/Tāmaki Makaurau and Sydney/Gadigal, is tasked with delivering the tournament for 32 teams (up from 24 in 2019) in ten stadiums across 9 host cities in New Zealand and Australia from 20 July to 20 August 202
The first FIFA Women's World Cup to be hosted by two confederations (Asia and Oceania), and the first in the Southern Hemisphere, will not only take players and fans 'Beyond Greatness' but will radically move the dial for gender equality.

Good Match?**:

Take the culture check

Building the new FIFA is stimulating and demanding.

We seek people who can help take us to the next level. People who constantly challenge us to innovate and find better ways. Are you the right kind of player for our team? Take the culture check and find out...