Ticketing Resolution Assistants - Sydney, Australia - FIFA

FIFA

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The Position**:
More than a job

If you are a Ticketing Resolution Assistant, focused and interested in a onceinalifetime job in the sports industry, this is your chance.

We are looking for someone to strengthen the team in charge of organising the biggest women's sporting event in the world:

the FIFA Women's World Cup Australia New Zealand 202- To ensure the successful operational delivery of the ninth edition of this competition, we have set up a Local FIFA Subsidiary (LFS).

Its aim is to improve the experience of over 1.1 billion people watching the FIFA Women's World Cup, by delivering innovative solutions across all operational areas.

We are currently looking to recruit our

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Ticketing Resolution Assistants in Australia

Job responsibilities

Provide firstlevel support for on the day ticket queries at all stadium ticketing facilities using the online FIFA Ticketing system and following the FIFA Women's World Cup 2023 policies.
Provide support to customers who need help with mobile ticket activation at stadium ticketing facilities on the day.
Assist in managing queues at ticketing facilities to ensure a smooth and efficient process.
Coordinate with other ticketing staff and stadium personnel to address on the day customer needs and provide assistant when needed.
Provide guidance and assistance to customers with special needs or accessibility requirements on the day of the event.
Accurately fill out reports for all ticketing issues, customer queries, and other relevant data as needed.
Demonstrate a positive attitude and willingness to go above and beyond to ensure customer satisfaction.
Be ready to take initiative, responsibility and be a proud representative of the Ticketing team.

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Sydney:

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Melbourne:

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Brisbane:

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Perth:

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Adelaide

Closing Date:

These tasks are a good start. Time will change. Take it and shape it.

Your Profile**:
Create something that matters

We work hard at FIFA.
We are dedicated, ambitious and innovative.
And we respect our values. Always.
For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.
The specific competencies we require for this position are:

Skills

Excellent Customer Service
Advanced and confident in Windows/Android/IOS systems & tools
Comfortable with large crowds
Fast learner
Able to handle stressful situations
Outgoing and flexible

Role Specific Requirements

Aged 18 or over
Available for all Match Days. The minimum number of shifts during the tournament will depend on the host city;
Fluency in English
Consent to undertake and successfully complete Security Background Check(s); (*and FIFA safeguarding course)
Have confirmed accommodation and ability to get to/from venues in your Host City;
Attend an online interview (times/dates to be confirmed);
Agree to complete scheduled training commitments (times/dates to be confirmed);
Be able to attend uniform and accreditation collection and venue training in July 2023 in your Host City).
Previous Ticketing/Box Office/Customer Service experience is a strong plus.

WHO WE ARE **:
#ONETEAM

The FIFA Women's World Cup Australia & New Zealand 2023 Local Entity was established after the two host countries were awarded the hosting rights to the world's biggest women's sporting event in June 2020.
The Entity, with offices in Auckland/Tāmaki Makaurau and Sydney/Gadigal, is tasked with delivering the tournament for 32 teams (up from 24 in 2019) in ten stadiums across 9 host cities in New Zealand and Australia from 20 July to 20 August 202
The first FIFA Women's World Cup to be hosted by two confederations (Asia and Oceania), and the first in the Southern Hemisphere, will not only take players and fans 'Beyond Greatness' but will radically move the dial for gender equality.

Good Match?**:

Take the culture check

Building the new FIFA is stimulating and demanding.

We seek people who can help take us to the next level. People who constantly challenge us to innovate and find better ways. Are you the right kind of player for our team? Take the culture check and find out...