Client Success Manager - Sydney, Australia - Intelerad

Intelerad

Verified Company

Sydney, Australia

2 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Company Description

Become part of a vibrant community of talented individuals who are passionate about their work. Our core values of integrity, honesty, and exceptional service set us apart and influence our daily decisions. With an innovative approach to technology, we strive to empower our customers to achieve more. Over nearly two decades, Intelerad has emerged as a leader in the medical imaging software sector.

We pride ourselves on being a top-tier healthcare solutions provider with a dedicated team of over 300 professionals serving more than 1000 customer sites worldwide. Our cutting-edge solutions play a crucial role in healthcare delivery across multiple time zones and continents.

Job Description

Job Summary

The role of Client Success Manager is to proactively engage with and support our clients, ensuring their success while also advocating for Intelerad's interests. The Client Success Manager plays a key role in ensuring that clients achieve their desired outcomes at every stage, deriving maximum value from our solutions.

Responsibilities include partnering with clients to enhance their return on investment, establishing strong relationships at all levels, gathering feedback for continuous improvement, promoting training and new solution adoption, and serving as the voice of the client within Intelerad. Additionally, the Client Success Manager coordinates with internal teams to address client needs, manage escalations, and drive overall account growth.

Qualifications

Experience and Skills

University degree or equivalent practical experience
Over 3 years of customer success experience
Ability to articulate the value of software products
Strong relationship-building skills at all organizational levels
Experience in team leadership and collaboration
Excellent communication and negotiation abilities
Familiarity with RIS/PACS workflows is a plus
Up to 10% travel required, primarily in Australia

This job description may not encompass all duties and is subject to change based on business needs.

Additional Information

All information provided will be treated confidentially in line with EEO guidelines. Intelerad is dedicated to providing equal employment opportunities for qualified individuals with disabilities, following the standards of the Americans with Disabilities Act (ADA), which prohibits discrimination against such individuals.