Behavioural Advisor - Sydney, Australia - NSW Government -Department of Customer Service

NSW Government -Department of Customer Service

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Behavioural Advisor, NSW Behavioural Insights Unit, Temporary Opportunity, Hybrid working, Based in Sydney, Grade 7/8.

Temporary opportunity for up to 12 months with possibility to become ongoing

Do you have experience supporting change in service design/delivery or conducting research on human behaviour or customer experience?

The award-winning NSW Behavioural Insights Unit are looking for you

As part of our team your role is to conduct the research, design and implementation of behavioural interventions and inform advice to Government agencies.

You will work in project teams and with government partners to undertake a range of evidence-generating, impact-oriented practices (in research, design, evaluation) that will identify how behavioural insights can improve service outcomes and people's lives.

Although no two days will be the same,
you will be responsible for:

Conducting quantitative or qualitative fieldwork (surveys, interviews, focus groups, observations, user testing, sludge audits) with a diverse range of cohorts and contexts
Supporting the design of behavioural interventions including helping prepare theories of change, assessing intervention options, reviewing evaluation requiremments and enabling codesign with service users, frontline workers and policy makers — you'll be supported to learn and sharpen these skills on the job
Contributing to effective project planning and delivery by supporting the development of project plans and routines, balancing concurrent tasks and adapting to project challenges
Learning about and then adhering to rigorous research, design and evaluation protocols to ensure our approach is ethical, our results are robust, and our work puts people first
Bringing interventions and advice to life by creating compelling, shareworthy visualizations, reports or stories that you will present and share with team members, agencies, decision makers, or the public
Learning from and collaborating with other Data Analysts and Behavioural Advisors in an environment of curiosity and mutual support

By working with us you will share each day with teammates who love learning, care deeply and bring themselves (and their fun) to work.

In supporting our team you will build your experience as an Advisor who creates and tests novel behavioural interventions, delivers timely results and turns research into real world impact.

What we need from you
Your resume should highlight experience relevant to the above role responsibilities and role description, in particular:

Experience conducting qualitative, quantitative or service user research.

Proficiency supporting change and/or evaluation in service design, customer experience or behavioural interventions.

Experience preparing and presenting persuasive written and verbal advice, including synthesising research, assessing options and communicating your understanding of audience needs.

A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

Closing Date:
Monday, 21 August :59am)

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

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