Technical Support Consultant - Hawthorn East, Australia - Probe CX

Probe CX
Probe CX
Verified Company
Hawthorn East, Australia

1 week ago

Olivia Brown

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Olivia Brown

beBee Recruiter
Part time
Description
At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple).

With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.

We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe, expect to think differently, challenge the norm and find your purpose.

About the Role


In this role you will be responsible for resolving tech issues as well as identify and report common issues and trends to relevant support teams for a major retailer.

You do not need an IT degree for this role.

To excel in this position, you must possess a strong proficiency in technology, a grasp of the workings of the retail industry, and a desire to assist individuals with technical problems by communicating solutions in a clear, easily understandable manner.

Our people are passionate, dedicated, adaptable and not afraid to have a bit of fun.

If you're looking for a diverse team driven by strong, approachable leaders in a fun and dynamic environment, we can't wait to hear from you.

Key Details- Commencing 21st August 2023- Part time hours per week)- Monday to Friday - 6 am

  • 6 pm (rotating roster) Located at 800 Toorak Road Hawthorn East with potential for hybrid working model after training and nesting
Key Responsibilities- Answer calls from clients current employees with IT related issues- Investigate and troubleshoot customer issues- Utilize knowledge base to resolve customer's issue in the first instance when possibleAbout you

You possess a strong interest in IT along with knowledge of a retail environment (preferred). Moreover, you should have practical experience in customer service, complemented by proficient written and oral communication skills.

Culture & Benefits- Hourly rate + On Target Earnings (based on reaching KPI's)- Unlimited access to a trusted mental health and wellbeing platform- Opportunity for career progression with client- Laptop and headset will be provided

Our promise to you.

There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do
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