Sea Logistics Customer Care Specialist, Key Accounts - Melbourne, Australia - Kuehne Nagel

Kuehne Nagel Melbourne, Australia

1 week ago

OTHER

Description

Every day, we go above and beyond to meet the needs of our customers. By anticipating challenges and applying our visionary mindset, we advance global trade and bring communities together.

Your Role

We are looking for a driven Customer Care Specialist, based in our Tullamarine office, supporting customers by providing helpful information, answering questions and responding to complaints.

Your Responsibilities

We are looking for a driven Customer Care Specialist, based in our Tullamarine office, supporting customers by providing helpful information, answering questions and responding to complaints.

Your primary responsibility will be, but not limit to:

Driving customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Centre (OCC).
Establishing and strengthening operational relation to customer contact(s) through daily interactions, regular care visits, pro-actively advising and consulting to ensure customer satisfaction.
Qualifying customer inquiries and provide quotations within the given price band.
Supporting with customer onboarding, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order.
Documenting, resolving, analysing all complaints and then identifying and eliminating root causes.
Creating and refining customer reports.

Your Skills and Experiences

We look for potential, not only performance. To be successful you will be open about your strengths and weaknesses and prepared to challenge yourself. We value diversity of thinking, experiences, perspectives and active listening.

Additionally, you will have:

Experience in a similar role is highly preferred.
Experience with liaising with various levels of stakeholders.
Time management.
Ability to communicate effectively and efficiently.

Good Reasons to Join

We offer flexible working arrangements to our employees. This includes the ability to skip the commute and work from home and also take advantage of working at multiple site locations as well as flexibility in regards to daily working hours.
We will help you to achieve your goals with continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Plans and is supported with both internal and external training opportunities. If you are looking for a career, not just a job then you are in the right place.
We seek to make a difference today, for the people of tomorrow.
Our Net Zero Carbon initiatives aims to achieve carbon neutrality for our sea freight shipments by 2030.

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