Account Manager - Sydney, Australia - FCM

FCM

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job no: 521358

Brand:

FCM

Work type:
Full time, Hybrid

Location:
New South Wales

Categories:
Corporate & Group Travel

Forming part of the corporate arm of Flight Centre Travel Group (FCTG),
FCM Travel Solutions is the business travel partner of choice for large national, multinational, and global corporations.

We are an award-winning global corporate travel management company, ranking as one of the top five by size around the world.

About the Opportunity
The purpose of the Account Manager is to drive customer profitability, retention and growth.

In addition a focus on delivering customer value and best practice travel programs and to optimise products and services provided to mid-tier customers.

The strategic intent of these programs will be to deliver outstanding customer service, improved efficiencies, savings, sound account management practices and use of
FCM technology, products and services, resulting in retention and growth and a best-in-market customer travel program.

The North Sydney-based Account Manager role will manage national and multi-national customers.

What You Will Be Doing:

_ Commercial_

Identify opportunities for value added sales into existing customer base
Ensure fees are charged as per our
FCM agreement
Identify opportunities for growth including leakage and other markets
Drive customer compliance and growth with directly procured products and services from

FCM:
air, hotel, car, rail, ground transport, insurance and VIP services

Conduct regular profit and loss reviews of customer
Work with national, regional, global
FCM teams to optimise contract opportunities

_Relationship_

Communicate with customer at all levels
Engage with internal stakeholders including operations, finance and support to deliver value to customer
Monthly touch points with operational team
Conduct yearly R.S.V.P Assessment
Regular communication with national, regional and global
FCM offices
Identify and build relationships with key customer stakeholders

_Innovation_

Keep customer informed of latest
FCM products and services
Be an expert in selling the benefits of all product and service opportunities
Quarterly recommendations of innovation into customer program
Implement products and services that enhance customer programs
Provide recommendations to customers on strategic direction of program in respect to all components of the travel program

_Collaboration_

Develop strong internal and external business relationships
Influence customer to change to deliver value to customer program
Uphold FCTG Values and Philosophies
Work with Operational teams to drive outstanding service delivery to the customer
Develop sound narratives to implement ROI and change

_Technical_

Standard technical configuration for all technical products
Ensure technical configurations are optimised
Keep customer informed of latest
FCM technical products
Utilise CRM systems (Salesforce) to leverage customer communications and document activities
Engage SME to manage and deliver key customer projects

_Data Analytics_

Create automated schedule of analytics/reporting
Create customised configuration for analytics/reporting platforms (where required)
Analyse customer data and trends and deliver opportunities through analysis
Utilisation of strong narrative to connect analytics to customer benefit

_Business Planning_

Implement a customised Business Plan that aligns with customer goals
Measure and deliver on business plan outcomes
Complete annual review of customer program and offer savings/efficiency improvements
Conduct yearly VPG with customer
Use of Program Performance scorecard to measure value
Implementation of
FCM Derisk strategy to retain customer

_Project Management_

Manage, influence and deliver key customer projects
Communicate to key stakeholders on key project deliverables
Work with stakeholders to deliver statement of works

Experience:

35+ years extensive Customer/Account Relationship Management experience
TMC experience preferred
Strong technical knowledge of
FCM/corporate travel systems
Experience in managing national and multinational accounts
Proficient user of Microsoft products, particularly Excel and PowerPoint
Demonstrated ability to build multilevel relationships
Ability to articulate knowledge about products, services and value proposition to customers

In reward for your commitment and performance you will receive:

On target earnings $100 k +
Flexible and blended work arrangements
Generous travel discounts on flights, hotels, cruises and travel insurance for you, your family and friends
Regular awards nights, social events, and the opportunity to attend our Global conferences (Lisbon in 2024)
Ongoing training and personal development
Discounted health insurance with BUPA plus other financial, wellness and exclusive retail services
Paid