Fcm Meetings - Sydney, Australia - FCM

FCM
FCM
Verified Company
Sydney, Australia

2 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Job no: 520548


Brand:

FCM

Work type:
Full time


Location:
New South Wales, Queensland, South Australia, Victoria


Categories:
Corporate & Group Travel


Sick of booking point to point travel? Use your knowledge & travel experience in a new way

No two days are the same in this exciting MICE travel management role

Be the master of your own domain - real control of your own projects and pipeline while working in a positive supportive environment.

About the Opportunity


A Group Travel Manager is the face of the
FCM Meetings & Events Group Travel Team to a large mix of customers.

Group Travel Managers must have the ultimate customer centric mindset and always demonstrate solution-based thinking. Effective communication and relationship building skills are key to ensuring our corporate customers always receive an exceptional experience.


A Group Travel Manager is an expert in the booking and management of group or fully independent travel requirements for a broad range of customers including Corporates, University and Special Interest groups.

Embodying all elements of the
FCM Meetings and Events brand, the Group Travel Manager is results-driven and delivers successful execution of MICE projects through customer engagement, proactivity, and excellent attention to detail.


A successful applicant will:


  • Show expertise in corporate travel product knowledge to deliver the best outcome for the customer &
    FCM M&E
  • Assist in the budgeting and execution of professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
  • Follow company procedures, account guidelines and customer service standards in; sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity, correct record keeping and admin entry
  • Be an excellent communicator and maintain a high level of professionalism
  • Have excellent time management skills and ability to multitask to meet deadlines
  • Have excellent project management skills
  • Show an adaptability to changing work environments and stakeholder requirements
  • Work as a team member or individual to complete all related project functions related to servicing the client.
  • Maintain favourable working relationships with key internal and external stakeholders
  • Demonstrate a proactive approach in providing solutions to complex logístical challenges
  • Expertise in fares and complex itineraries, amazing attention to detail and a passion for customer service.

All about you:


  • GDS: SABRE essential
  • Microsoft Office skills specifically excel essential
  • Major airline group booking platforms experience preferred


  • Event Management Technology

  • Events Air/Cvent experience preferred
  • Previous Group Travel /MICE experience (3 Years) preferable
  • Previous experience in customer facing roles
  • Based in North Sydney, Melbourne, Brisbane or Adelaide

Remuneration and Benefits:


  • Generous remuneration structure with base salary + uncapped incentive + Super (OTE K + super)
  • Excellent career progression pathway within travel & events team
  • Travel discounts, inhouse financial and health services
  • Ongoing training and professional development
  • Fun and inclusive work environment
  • Global career opportunities in a network of brands and businesses
  • Flexibility with potential hybrid arrangements
LI-LO1#FCMME#LI-Hybrid


Applications close:


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