Communications Manager - Sydney, Australia - Commonwealth Bank

Commonwealth Bank

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Communications Manager
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Permanent role
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Open to Sydney and Melbourne

About the Team

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience to our 10 million+ personal and small business customers.

We offer market-leading products and services, supported by some of the world's best systems and processes.

See yourself in our team

In the Frontline Experience (Fx) team, we support the Retail Bank's customer contact centres, known as Customer Service Direct (CSD).

We support the business by helping to deliver industry leading customer experience, change management, communications, process and strategy functions.

Our Communications team are a mix of creatives from diverse backgrounds, who are passionate about telling the inspiring stories of our people and customers whilst bringing our teams closer together.

We also support our business leaders and stakeholders as trusted advisors and deliver strategic communications that moves us closer to our purpose of building a brighter future for all.

We're excited to find the next communications superstar to join our team, and we'd love to hear from you if you think you're a good fit

Ideally, you're comfortable managing the end-to-end creation of content, developing communication plans and delivering communications for projects and initiatives.

To do this, you'll be a pro at building strong relationships with your audience, stakeholders and leaders, and can support them with your strong writing skills and experience in communication delivery across multiple channels.

You'll be part of a close knit team who work together to get the best outcomes for our people and customers, as you support the Senior Communications Manager in the delivery of our overall communication strategy.

Key duties will include:

Manage the endtoend creation of creative collateral, content and internal communications through multiple delivery channels
Deliver engaging communications and content through creative writing and storytelling that connect people to our purpose
Plan and write communications on behalf of senior leaders that convey and align with the Customer Service Direct strategic priorities
Create, execute and advise on communication plans and/or activity schedules for events and projects
Continually offer new, fresh and innovative ideas and solutions to maximise impact and increase engagement
Effectively use and manage channels such as Yammer and SharePoint
Support with video and graphic production
Develop and maintain effective working relationships with colleagues in Customer Service Direct and other RBS Communications teams

We're interested in hearing from people who have

Exceptional verbal and written communication skills in a business context with highlevel attention to detail
Experience in designing and implementing communication plans
Exceptional time management skills, autonomy and the ability to manage several competing priorities
Critical thinking and problem solving skills, ability to adapt communication style to suit different spokespeople and audiences and proven ability to effectively manage stakeholders
Experience with SharePoint (or similar content management system), Yammer and other Microsoft Office Applications is desirable
Experience in production management, content and video development is advantageous but not essential

Your development
If you live the values and demonstrate the people capabilities, we can offer great opportunities.

Whether you want to move across the organisation or into a senior leadership role, the way you live the values and demonstrate the people capabilities are key.

Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move.

If you would like to hear more about this role please apply.

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Advertising End Date: 15/05/2023