- Highly structured and process-oriented with strong commitment to solutions/operations and timelines.
- Review/analyse standard operating procedures for current operational requirements.
- Assess and propose solutions to customers and other stakeholders.
- Collaborate with stakeholders/teams/customers to align business goals and objectives.
- Communicate challenges and devise plans on best approach to achieve greater efficiency.
- Provide expertise solutions in operational systems.
- Analyse and improve efficiency on business processes.
- Ensure compliance with established corporate processes and procedures.
- Interact with vendors, OEM's , FSR's and other customers to obtain information.
- Interact and professionally exhibit customer service skills and be able to present a positive approach amongst peers / customers / clients / and stakeholders.
- Plan and support stakeholders and teams.
- Receive, acknowledge, analyse, qualify and resolve requests.
- Provide guidance and solutions to best practice.
- Propose enhancements to the deployed solutions / business process.
- Ability to communicate well on all levels.
- Must show commitment to excellence.
- Ability to priorities
- Excellent computer skills
- Ability to respond to extraordinary requests.
- Ability to deal with difficult customers and customers from various cultural backgrounds.
- Ability to make structure change and follow through and implement new solutions or business processes.
- Experience in managing customer contracts and service expectations.
- Resolve complaints and manage conflict.
- Complying with all policies and procedures and regulations.
- Minimum Bachelor's degree in relevant field
- 3-5 years prior experience in same job or similar role
- Team player with strong values and behaviours
- Sound knowledge and experience in logistics
- Programming experience (VBA or other language)
- RPA experience (Uipath is a plus)
- Dynamic self-starter with good time management skills and negotiation abilities.
- Independent, detail-oriented, reliable and analytical.
- Possess strong analytical, problem-solving, negotiation with strong leadership skills.
- Positive, progressive and effective in building relationships.
- Ability to prioritize and schedule priorities.
- Coordinate the day-to-day demands / requests and achieving KPI requirements.
- Warehouse Management System
- Provide storage and logistic solutions for existing and potential customers
- The development of new business from existing clients at a minimum agreed profitable level.
- Assist in the negotiation of cost structure with subcontractors
- Ensure that all services have been charged out to clients and accruals/estimates match the invoices supplied by our suppliers before approving their invoices.
- Assist when required the Logistics Director with expansion of the logistics operations and the customization of proposal for new potential clients including costing and logistics storage solutions.
- In-conjunction with the Solutions Manager assists in the implementation of new logistics clients including project management within the implementation phase
- Determining, implementing and monitoring purchasing, storage and distribution strategies, policies and plans.
- Negotiating with suppliers to meet quality, cost and delivery requirements
- Liaising with other departments and customers concerning requirements.
- Provide feedback from customers to senior management to enable constant improvement of customer service and logistics solutions.
- Ability to meet deadlines.
- Ability to prioritize.
- Ability to multitask between the two roles of Solution Engineer and Business Process Analyst.
- High level of analytical skills.
- Knows how/where to obtain information – resourceful.
- Ability to effectively relate/ability to communicate with people at all levels.
- Ability to think laterally and find quick and effective solutions to problems.
- Ability to deal with difficult people and rational and find solutions.
- Ability to show leadership.
- Excellent organizational and time management skills.
- Ability to show proactive and innovative mindset.
- Other tasks as requested by management.
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Solution Engineer - Banksmeadow, Australia - Job2Go Pty Ltd
Description
Position: Solution Engineer / Business Process Analyst
Position Type: Full-Time
Location: Banksmeadow NSW 2019
Our client is seeking a full-time Solution Engineer/ Business Process Analyst to join their team located in Banksmeadow, New South Wales.
As a Solution Engineer/ Business Process Analyst your knowledge and expertise within the Solutions Team will be used to assist, consult, and guide their logistics solutions and operational management. Proactively work with Managers, Teams and Departments on detailed analysis.
Responsibilities and duties:
Qualifications and Experience:
Knowledge and skills required:
