Gcr Collection Officer - Melbourne, Australia - Optus

Optus

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

GCR Collection Officer:

Date:07-May-2023

Location:
Melbourne, Australia

Company:
Singtel Group

So, why Optus?
At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

Optus Customer Payment Support (CPS) is an Operational business unit, within Group Credit Risk (GCR).

The team are responsible for assisting and supporting Optus customers with the management of their financial commitments and obligations with Optus.

Reporting to the
GCR Collection Manager, the
GCR
Collections Officer is responsible for the day-to-day operations of the following portfolios:

Wholesale
Dealers
Prepaid Services
Special Purpose
Next Gen
Optus Sport

The GCR Collections Officer protects the interests and success of Optus through reducing revenue leakage by contacting corporate customers who have overdue balances, experience hardship or vulnerability, assist customers with dispute resolution and perceived risk to Optus (Potential Fraud).

The GCR Collections Officer is responsible for the management of a collection's portfolio and the coordination with both internal and external stakeholders to manage dispute resolution effectively and efficiently.

Your skills and experience

Proven experience in Collections or Customer Facing role in telco / banking/ Utility industry
Past involvements in Credit/Billing/Collection system transformation programs
High level of written and verbal communication skills with the ability to negotiate effectively

As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter.

It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment.

In light of the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19, and will require vaccination for certain roles as well as access to Optus workplaces.

Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.

Optus is a place where we let you do you.

Whether you'll be working in our corporate offices or in a retail store, we're a highly collaborative workplace, and offer a range of perks such as:

A competitive salary
Discounts on products and services
Ongoing training, mentoring and development opportunities
Up to five days of Volunteer Leave per year
Blended Ways of Working

We understand that flexibility means different things to different people.

We're proud to offer a variety of options to work in different ways, such as our Blended Ways of Working and job share.

Our Blended Ways of Working lets our people work across home and our offices. Please talk to us about how we can make this role work for you.

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

**Please no recruitment agencies, we'll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.