Gcr Fraud Risk Analyst - Sydney, Australia - Optus

Optus

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

GCR Fraud Risk Analyst:

Date:20-Mar-2023

Location:
Sydney (Macquarie Park HQ), Australia

Company:
Singtel Group

Your mission...

Your role is to prevent fraud losses and protect the interests of Optus through effective monitoring of high risk and suspected alerts and referrals across multiple customer channels.

The scope of your role involves actioning of claims and queries involving suspect to outright fraudulent activity thus preventing fraudulent customers acquiring a credit facility with Optus through implementation of preventative measures.

You will also play an important part in providing education to all business units to highlight the importance of fraud awareness.

As part of an impactful team, you will review customers who are potentially impacted by fraud to detect how the fraud has occurred, and help prevent further fraud events to avoid further losses being incurred and to halt any adverse/fraudulent activations and resolve customer issues.

During these activities, you will also be expected to reliably identify emerging trends with respect to sales channels/dealers, addresses, products or breaches within existing Optus process prone to fraud.

Your skills & background...

Fraud and investigation experience and a proven understanding of fraud risk processes and procedures;
A sound understanding of telecommunications products and strong reporting, tracking and trending skills;
Strong analytical and investigative skills, with default innovative problem solving skills, critical analysis of sophisticated issues, and formulation of business solutions;
Proven MS Excel ability, including understanding of Array formulas, External data source connectivity; &
Strong IT literacy in general, together with outstanding relationship management skills.

Please
apply in confidence with your CV and cover letter via the
online function below

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