Group Knowledge Manager - Melbourne, Australia - LittlePay

LittlePay

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Group Knowledge Manager

We're Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and more recently, Australia.

Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device.

Processing over 100 million transactions in 13 countries and continuing to expand globally, we're proud to move more people through better payment experiences.

Our Littlepay values:

Trust and be trustworthy
Embrace challenge
Solve problems, together
Deliver with speed and agility
Be candid and kind

About the opportunity
We're looking for a Group Knowledge Manager to build upon our knowledge management strategy at Littlepay. As a growing global business, Littlepay recognises the importance and value of knowledge management to help achieve our goals.

Reporting to the Global Head of Product and working closely with the boarder leadership group, you will lead a small knowledge team developing and implementing knowledge management strategies across the business.

Knowledge at Littlepay spans people, platforms, processes and content across Product, Engineering, People and Culture, Sales, Marketing and Operations.

People collaboration and communication to build a KM culture
Platforms tooling management to support knowledge strategies
Processes best practice ways of working to create efficiency
Content support SMEs write and structure information to improve content quality

This role offers a tremendous opportunity to have a positive and lasting impact on critical areas of the business.

You will have the support of leadership to implement processes, as well as the tools and training to deliver on short and long term strategies.

What you will be doing:

Strategy and leadership

Set the direction and promote a KM culture at Littlepay
Establish a roadmap of tooling and process improvements across multiple business functions
Lead and develop a small team of knowledge managers
Work with leadership to define cascading team OKRs in line with overall business objectives

Processes and implementation:

Maintain and establish KM frameworks, driving adoption by multiple business units
Provide content governance for critical internal and external information
Manage KM tooling and best practice use throughout the business
Establish training to support adoption of KM strategies and tooling

Requirements:

Ideally, you'll:

Have at least 5 years' experience creating and implementing KM programs in the technology industry
Have proven experience managing teams in fast paced environments
Be a selfmotivated, proactive and ambitious leader
Be a strong communicator and ability to influence senior stakeholders
Be willing to contribute individually when required, using strong writing skills
Have the ability to curate, review and coach
Be confident with technical concepts such as APIs and SDKs
Have experience with a wide range of tooling such as, Notion, Google Suite, Jira, Redocly
Have knowledge of business domains payments, transit, finance is highly advantageous

Our recruitment process

If you've been shortlisted for the role, you'll first have a chat with our Talent team, who will set up an interview if the stars align.

A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work.

Following a successful first interview, you'll meet with a second set of Littlepay folks, and be invited to participate in the final stage before being presented with an offer.

Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services that impact millions of people.

You'll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.

Benefits

Our benefits
We love to look after our people.

At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.

You'll have access to:

A high trust working environment, with usage of cloud collaboration tools like Notion, Slack, Miro, Gmail and Jira that help us work together effectively
Paid professional development (including conferences, courses, learning subscriptions, etc.)
Harrison Assessments our talent management provider that facilitates continuous professional development
A variety of flexible leave options (including annual, personal, volunteer, parental, grandparental, gender affirmation, and more)
Superannuation contributions on all paid parental leave payments
A companywide paid day off
Our flexible public holiday program
Flexible (hybrid) working conditions
Wellbeing support

- including a free School of Life subscription for all employees, and counselling via the School of Life (UK) or our EAP program (Australia)