Asia-pacific Msgc Service Delivery - Sydney, Australia - EY

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Managed Services is an organisation-wide priority for EY, with significant focus and investment both globally and locally in Asia-Pacific. Through Managed Services, we are delivering transformational outcomes to our clients.

But we are also helping to drive transformation for EY by shaping a new area of long term and sustainable growth.

The Asia-Pacific Managed Services Growth Centre team is a catalyst for that transformation, which is such an exciting and dynamic place to be.

Asia-Pacific MSGC - a standalone and specialized Area cross-service line team that is 100% dedicated to growing our Managed Services business.

The MSGC will provide a vehicle through which EY Asia-Pacific can achieve our Managed Services aspirations

The opportunity

As the Asia-Pacific Managed Services Payroll Operate Solution Leader you will ensure that EY invests in the right opportunities and drive innovation in the right areas across Service Lines and markets.

You will achieve this by being on the market, talking to clients about their evolving needs and driving a portfolio of campaigns for priority Managed Services Solutions across Asia-Pacific.

Your key responsibilities

Extensive Payroll Service Delivery Experience
Managing Client Communication, Contracting, and Managing Service Levels
Leading Governance Calls
Drive business growth across the different regions in terms of Global Payroll Operate
Manage cross skilling across the different regional teams
Review root cause analyses as required
Ensure SLA reporting is delivered accurately and on time
Provide quality control and assurance to payroll activities going out to clients
Assist the client to meet its taxation, superannuation and other legislative and statutory obligations through processing and preparation of returns, related reports, forms and other documentation as requested
Provide a responsive, accurate client advisory service on payroll matters, resolve difficult enquiries and assist in identifying payroll errors and implementing corrective action where required to ensure employee salaries are processed accurately and database integrity is maintained
Coach, mentor, train and coordinate the activities of the staff
The Payroll Senior Manager must work as part of the wider Payroll team and liaise with appropriate staff within the team
Adhoc reporting and other duties as required

Skills and attributes for success

Previous experience in leading full payroll service delivery teams
Adept in dealing with foreign clients in delivering payroll services
Sound numeracy skills, attention to detail and accuracy
Proven ability to communicate, both orally and in writing, in English in a clear and concise manner
Experience in payroll, and the use of a large ERP
Experience in personnel and people management, including supervision and team building
Proven ability to work effectively either as an individual or member of a team and relate effectively with staff on all levels
Proven ability to quickly learn new information, processes and procedures
Proven ability to meet deadlines and identify and resolve problems
Experience in the use of Microsoft Office suite of products intermediate/advanced excel
A payroll related diploma/certificate may be advantageous, but not necessary
Prior experience in tax accounting and finance would be beneficial, but not necessary
Must demonstrate strong analytical skills

To qualify for the role, you must have

Bachelor's Degree with an advanced degree preferred

Ideally, you'll also have

Clientfacing exposure in a global role
Yearsof experience executing complex and large managed service sales deals, preferably in a partnership/professional services or technology provider environment
Experience in a leadership capacity in a managed services environment
Experience structuring, managing, and closing multimillion deals
Board presentation experience or experience as a board member
Knowledge and understanding of outsourcing and offshoring operating and cost/pricing models for managed services

What we look for

Professionals who possess the skills and attributes to drive transformational performance across a portfolio of accounts and solutions
Expert client facing and client relationships skills; sustained highimpact csuite relationships
Expertise in the Managed Services field including knowledge of market and industry dynamics
Strong content expertise (technical/sector).
An innovative and creative mindset
Experience in a matrix organisation
Comfortable managing through ambiguity and complexity, wh