General Manager Wellness and Spa - Pokolbin, Australia - Elysia Wellness Retreat

Elysia Wellness Retreat Pokolbin, Australia

6 days ago

Full time

Description

Job Description

We currently have an unprecedented opportunity for an experienced and dynamic professional to join Elysia Wellness Retreat as our General Manager Wellness and Spa - Elysia Brand and Operations.

This newly established position will see you actively leading Elysia Wellness Retreat through its repositioning, collaborating closely with both property and corporate teams. This role will see you embodying the rejuvenated Elysia brand and ensuring alignment with our strategic framework, operating philosophy and program execution onsite.

Key Responsibilities Include:

Partner with the brand and marketing team to develop the ideal brand positioning, including determining ideal target segments

Oversee the overall delivery and success of the property, whilst leading the onsite team and working cohesively with all corporate functions

Construction and execution of all programming aligned to the updated brand positioning in market and guest profiles

Work closely with brand and operational excellence to define updated brand standards and guest experience essentials, whilst ensuring strict implementation and adherence onsite to drive NPS and guest satisfaction

Re-develop the current Food & Beverage offering and deliver the opening of the Elysia restaurant to the public and extended use to all Elysia patrons

Work in conjunction with the commercial teams (brand & marketing, digital, sales and revenue) to develop annual action plans

Implement and drive strategies for upselling & sundry sales across all departments i.e. retail sales, room upsells

Investigate & introduce new high profit market segments to the property

Qualifications

To be successful in this role you will require the following skills, experience and qualifications:

A tertiary qualification in Business or a related field

Minimum 5 years of experience in a similar position, with a proven track record of success in developing and growing wellness programs

Strong financial acumen, with experience managing the financial performance of a wellness program or property programs

Demonstrated change management understanding, with the ability to provide solid change support and advice within agreed timeframes, whilst supporting employees to adopt and embed change

Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team

Strong communication skills, with the ability to build professional relationships with internal and external stakeholders

Excellent analytical and problem-solving skills

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General Manager Wellness and Spa - Pokolbin, Australia - Elysia Wellness Retreat

Description

Customer Service Officer

Lifeguards

Aquatic Services Coordinator

Venue Manager

Spa Attendant

Food & Beverage Attendant

Aquatic Operations Coordinator

Health Club Coordinator

Lifeguards - Singleton

Duty Manager

Sales and Guest Experience Coordinator

Swim Teacher

Kiosk Coordinator

Parc Ranger

Ninja Coach

Parc Ranger

Ninja Master

Ninja Master/programs Manager

Accommodation Duty Manager

Accommodation Night Manager

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