Aquatic Services Coordinator - Kurri Kurri, Australia - Belgravia Health & Leisure Group Pty Ltd

Belgravia Health & Leisure Group Pty Ltd

Verified Company

Kurri Kurri, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

NSW, Kurri Kurri Aquatic and Fitness Centre - Kurri Kurri NSW 2327

Lead our fantastic Aquatic Team
Great career paths and development with an entrepreneurial organisation
Free facility access

This is a great opportunity for qualified, friendly and skilled Aquatic Services Coordinator to join the team and lead our aquatics team

The Role

This is an exciting time for Belgravia Leisure as we look to appoint a suitably qualified and experienced
Aquatic Services Coordinator to build and lead a passionate, professional and highly engaged swim school team.

The Aquatic Services Coordinator is responsible for the management and operation of the swim school and related services and will lead the Aquatic Services Officers / Swim Teachers to ensure the delivery of swim school programs are to the highest standard possible.

The Aquatic Services Coordinator will deliver exceptional customer service and have an in-depth knowledge of aquatic programs, as well as detailed aquatic industry knowledge.

Planning and organising lessons and providing leadership to the team will require professionalism, equality, teamwork, accountability, and innovation to continually improve service delivery.

You will be responsible for maintaining a strong relationship with all bookings such as local clubs and schools and will seek out opportunities to increase school lessons and user group bookings.

The Aquatic Services Coordinator will deliver and drive exceptional service and a culture of innovation and will identify opportunities (including new programs) to maximise participation and will develop and execute plans through engagement with the leadership team and key stakeholders.

Key accountabilities include:

Implement and promote the GOSwim program in line with Belgravia standards
Implement processes for the success of the GOSwim Program
Adhere to business plan objectives and events calendar
Achieve the set KPIs including financial performance
Number of schools attending the program
Retention of schools
Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure
Manage budgets and prepare required reports

About You
You will have a passion for swimming and the progression of students.

You have strong communication skills that build rapport and positive relationships with people and a commitment to customer service excellence.

Successful applicants will demonstrate the ability to interact effectively with students that have a diverse range of ages, abilities, cultures and needs.

To be successful in this role you will have a minimum of 2 years' experience in a Swim School environment and demonstrated ability to lead a team.

You possess values such as integrity, excellence, courage, openness, respect leadership and accountability and must be able to run swim classes in the absence of a swim teacher.

About the Qualifications

National Police Check
Current Level 2 First Aid & CPR Certificate
Working With Children Check (or equivalent)
Current Swimming Teaching Certificate
Teaching of water swimming and water safety
Swimming Teaching extension certificates (desirable but not essential)
Previous Swim School Coordinator Experience
Strong people leadership with an ability to inspire others
Excellent verbal and written communication skills
Legally entitled to work in Australia

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia.

Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.

With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in the leisure industry, we want to hear from you**We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.