Work From Home Customer Service Representative - Traralgon, Australia - Oraclecms

Oraclecms
Oraclecms
Verified Company
Traralgon, Australia

1 week ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

The Opportunity


This is an exciting
WORK FROM HOME opportunity to learn new skills and use your exceptional customer service skills as a customer service consultant for OracleCMS.

As an outsourced partner providing white glove service to water authorities, you'll be a key player in delivering exceptional customer service experiences.

We are seeking a highly-responsive and customer-focused individual who will be responding to fault enquiries and completing a variety of administration tasks.


Must be available:

  • Monday to Friday, 5:00pm 8:00am
  • 24 hours on the weekend

Responsibilities

  • Monitor SCADA systems, provide accurate reporting and data analysis, complete daytoday administrational tasks
  • Manage customer interactions relating to faults inline with business and regulatory guidelines
  • Notifying customers of water on/off alerts
  • Escalation and paging are initiated in accordance with procedures, monitoring sent messages and providing updates in a timely manner

Skills & Experience

  • You are a resilient individual with unyielding determination
  • You must be reliable and have a fantastic work ethic
  • Flexibility ability to adapt to customer's needs and to changing priorities
  • Excellent organisational and time management skills, must be able to multitask
  • Excellent communication and presentation skills, with a professional and friendly demeanour
  • Goal and task oriented
  • Excellent literacy and numeracy skills
  • Ability to absorb a high volume of information and provide appropriate and accurate feedback to customers
  • Able to demonstrate active listening skills, attentiveness & empathy
  • Customer orientation and ability to adapt/respond to different types of personalities
Your work from home station must have a reliable high-speed connection, preferably NBN and a dedicated workspace at home.


The initial training will be conducted on-site before you transition to your work from home role.

Salary:
From $46,487.43 per year


Benefits:


  • Work from home

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Performance bonus

Application Question(s):

  • What strategies do you use to ensure excellent customer satisfaction? How do you measure your own success in delivering exceptional customer service?
  • Can you describe your previous customer service experience? What types of interactions did you handle, and what were your responsibilities?

Experience:


  • Inbound call centre: 1 year (preferred)
  • Outbound call centre: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Authorisation:

  • Australia (preferred)

Work Location:
In person
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