Customer Service Specialist Full Time - West Melbourne, Australia - Oraclecms

Oraclecms
Oraclecms
Verified Company
West Melbourne, Australia

2 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Full time
Description

The Company:
We are an award-winning and trusted brand in Customer Management Solutions servicing the best of the best.

Our clients range from government departments and agencies, emergency services through to TOP 10 ASX and Fortune TOP 100 global companies.


We are currently looking for enthusiastic and energetic individuals who are quick learners and willing to go the extra mile for our customers.

Individuals who can listen to customer service issues and then offer a unique and innovative solution for each enquiry.

What's in it for you?

  • 20% above industry standard rate, once completed training
  • Work in an energetic, "can do" workplace
  • Work with great people who support each other
  • Ability to move up fast superstars are rewarded
  • Work with leading edge technology
  • Ongoing professional and personal development
  • Access to 100's of staff benefits including discounts at some of the largest retailers
  • Secure employment

Skills and Traits:

  • You must be reliable and have a fantastic work ethic
  • Flexibility ability to adapt as customer need change
  • Excellent time management skills Must be able to multitask
  • Excellent communication and presentation skills
  • Goal and task oriented
  • Excellent literacy and numeracy skills
  • Ability to absorb a high volume of information and provide appropriate and accurate feedback to customers
  • Able to demonstrate active listening skills, attentiveness & empathy
  • Customer orientation and ability to adapt/respond to different types of personalities
We need individuals who can navigate within a PC/Windows environment.

You must have the ability to browse Search Engines/browser basic knowledge and be able to type 25 words per minute.


Employer questions

  • What's your average typing speed?
  • Have you worked in a call centre before?

Salary:
$45, $55,000.00 per year


Benefits:


  • Professional development assistance
  • Salary packaging

Schedule:

  • 8 hour shift
  • Afternoon shift
  • Day shift
  • Evening shift
  • Morning shift
  • Shift work

Supplemental pay types:

  • Christmas bonus
  • Overtime pay
  • Penalty rates
  • Performance bonus

Ability to commute/relocate:

  • West Melbourne,

VIC:
Reliably commute or planning to relocate before starting work (required)


Experience:


  • Inbound call centre: 1 year (required)
  • Outbound call centre: 1 year (required)
  • Customer service: 1 year (required)

Language:


  • English (preferred)

Work Authorisation:

  • Australia (preferred)

Shift availability:

  • Day Shift (preferred)
  • Night Shift (preferred)
  • Overnight Shift (preferred)
Expected Start Date: 23/02/2023
More jobs from Oraclecms
See all jobs of Oraclecms