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    Workplace Concierge - Brisbane, Australia - ISS

    ISS
    ISS Brisbane, Australia

    4 days ago

    Default job background
    Casual, Full time
    Description

    The Position:

  • Provide a friendly and engaging welcoming experience and Customer service, meeting all client expectations and acting as the face of our customer brand.
  • Represent ISS as a professional, responsive and committed partner to the success and continuous improvement of the contract.
  • Understand the safety cultures: E.g.: Maintain a Zero Harm Culture / Hazard identification / Near Miss and Incident Reporting / Client-specific safety systems and requirements.
  • Proactive and predictive service delivery and excellence
  • Ensure meeting rooms are reset and stocked and resolve any equipment issues promptly
  • Maintain the assigned commercial site/floors as the corporate showcase to all visitors
  • Ensure all relevant process documents, procedures and listings are accurate and up to date.
  • Follow end-to-end journey in relation to cleaning and reactive maintenance work orders raised.
  • Support, promote and drive engagement to client events and activations.
  • Support and nurture the online community, delivering experiences that are network-based, accessible and inclusive.
  • Ensure all relevant mailboxes are monitored and managed.
  • Site Tour facilitation and attention to details
  • Consider sustainability and cost savings in all decision-making

    • Our Benefits:

  • Competitive remuneration package on offer
  • Company laptop and mobile provided
  • Join an inclusive workplace that values diversity and promotes equal opportunities for all employees
  • At ISS we prioritise employee and workplace safety. We strive to continually maintain a safe working environment for all of our employees
  • We value and support your growth and development. Ongoing training provided via our internal Learning Management System
  • Internal promotions and opportunities within our global organisation
  • Access to staff discounts with a variety of companies including insurance and childcare
  • Work-life balance

    • Minimum Criteria:

  • Strong experience in hospitality or customer service role with outstanding track record of delivering exceptional customer experiences
  • Demonstrated ability managing stakeholder relationships
  • Excellent multi-tasking skills
  • Excellent personal presentation, with well-developed verbal & written communication skills
  • Professional C-suite engagement skills
  • Proficient in Microsoft Office suite
  • Sound time management skills, self-motivated, organised, and have the ability to work unsupervised
  • Solution focused team player
  • Able to provide a clear police check dated in the last 3 months and other compliance requirements
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