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Customer Service Officer

    Customer Service Officer - North Sydney, Australia - Gallagher

    Gallagher
    Gallagher North Sydney, Australia

    Found in: Talent AU C2 - 6 days ago

    Default job background
    Full time
    Description

    Introduction

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

    We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

    Overview

    Elantis Premium Funding is one of the most recognised and established providers of premium funding products with over 30 years' experience in Australia and 23 years' experience in New Zealand offering brokers reliable, personalised and flexible premium funding solutions. We offer a dynamic and empowering work environment where the focus is on building a high performance culture, with superior customer service. For us, it is all about people and culture, and that is why our employees and our values are the essence of who we are. We strive to be smart, progressive and energetic and we welcome professionals who are as committed as we are to building long term, mutually rewarding partnerships with our clients.

    The purpose of this role is to provide administrative sales support to internal and external customers while maintaining exceptional service to all of our clients and customers. Eventually this role will manage their own book of clients.

    This role will:

    • Receiving inbound and making outbound calls and managing email correspondence with customers, clients and brokers
    • Attending to queries from clients, insurers and internal stakeholders in a timely manner, with a high level of accuracy
    • Ensuring all calls are logged and responses are followed up with appropriate person
    • Following up documentation from clients and insurers on a daily basis
    • Assisting with ad hoc administrative duties as assigned
    • Reconciling invoices as required, ensuring correct invoicing procedures are maintained

    This is a great opportunity and to be considered, we are seeking a min of 1 years' experience in a similar role, ideally with exposure to insurance or sales plus:

    • Strong computer skills including a working knowledge of Microsoft Office suite
    • Excellent organisational skills and ability to manage competing priorities
    • Strong written and verbal communication skills and ability to manage relationships effectively
    • Good problem solving skills in order to respond to client enquiries
    • Positive attitude, with a desire to work collaboratively in a small team environment
    • Ability and adaptability to work in high volume, high paced environment
    • Tier 1 qualifications (desirable) or willing to complete

    Elantis offers great benefits and career development opportunities

    • Competitive remuneration, office perks and excellent incentive program
    • Salary income protection and discounted insurances
    • Employee Rewards and discounts at 350+ major retailers
    • Flexible working arrangements

    We encourage you to apply via our careers website or for further information, please contact our Talent Acquisition team at

    Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing.

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