Technical Support Specialist(L3) - North Sydney, Australia - Tekskills Inc

Tekskills Inc
Tekskills Inc
Verified Company
North Sydney, Australia

3 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description
Work with BAU teams and Platform Owners to implement Workplace technology,

  • Document resolutions in our standard templates and perform Knowledge Transfer to BAU support teams,
  • Manage support tickets and escalations using ITSM platform,
  • Provide support for events and executive meetings,
  • Assist with technical project work as needed, Knowledge, Experience and Qualifications
  • Min 5+ years' experience in a Service Desk environment,
  • Impeccable written and verbal communication skills with the ability to engage with Clevel stakeholders,
  • Experience in enduser computing, with a focus on maintaining and supporting desktops, laptops, and mobile devices.
  • Strong technical skills with Windows 10/11 and Mac operating systems, Active Directory, Group Policy, InTune and Microsoft Office (O365),
  • Knowledge and experienced with Windows Hello for Business is an advantage,
    Ability to create VB & PowerShell scripts,:
  • Excellent ability to work through problems in a structured manner.

Job Type:
Contract

Contract length: 24 months


Salary:
$ $550.00 per day


Schedule:

  • 8 hour shift

Application Question(s):

  • How many years of work experience do you have with End User Computing?
  • How many years of work experience do you have with Level 3 Support?
  • How many years of work experience do you have with Windows/MacOS Installation?

Work Authorisation:

  • Australia (required)
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