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    Senior Technical Architect, Professional Services - Sydney, Australia - Workato Inc

    Workato Inc
    Workato Inc Sydney, Australia

    2 days ago

    Default job background
    Full time
    Description
    Responsibilities
    We are looking for an exceptional Technical Architect to join our growing team.
    In this role, you will also be responsible to:

    Participate as a lead architect in professional services engagements such as customized customer onboarding, statements of work,and other customer enablement activities

    Through professional services engagements, you will:
    Lead business requirements sessions

    Develop architectural designs for customer integrations and automations

    Conduct recipe reviews

    Advise on unit testing best practices

    Advise on integration testing and user acceptance testing best practices

    Conduct production readiness assessments

    Advise on production deployment procedures

    Conduct post-live deployment health checks and guidance on recipe and process optimizations

    Provide thorough knowledge transfer to customer and partner teams

    Apply and advise on frameworks, such as Workato's GEARS and Workato's Embedded Product Guide, to a align with customer organizations

    Be a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries through professional services engagements

    Become the trusted technical advisor to customers and partners from an overall solution, architecture and implementation perspective for the Workato platform

    Contribute to the growth of our professional services department by creating or enhancing content such as presentations, demos, white papers, best practices, architecture patterns, and online courses for use by both customers and to enable our extended team

    Lead, mentor, and train team members from the extended pre-sales and post-sales teams to enable them with content and knowledge

    Develop content to coach our partner ecosystem on Workato delivery best practices

    Requirements
    Qualifications / Experience / Technical Skills

    Bachelor's degree or equivalent education in Computer Science, Software Engineering, or in a related field.
    Bachelor's degrees and those with non-traditional but similar proven experience may also apply.

    5+ years of technology transformation consulting, including implementation experience with one or more common integration or middleware solutions and/or API management solutions

    Proven results leading and overseeing customer and/or partner success in the following domains: front-end and back-end solution architecture, enterprise architecture, development, and test/release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs

    Experience documenting business processes and applying technology to optimize and automate these processes

    Communication skills to effectively communicate with technical, business, and C-level stakeholders alike

    Deep understanding of security and governance needs for large enterprise organizations

    Strong interpersonal skills with the ability to convey and relate ideas to others and work in a collaborative and cross-functional environment

    Excellent verbal and written communication skills and the ability to communicate ideas visually and create and conduct professional presentations

    Self-starter and ability to work independently and as part of a distributed team, and willingness to take ownership of situations and problems

    Ability to travel to the client site up to 25%, but may be higher or lower based on prevailing circumstances

    Preferred

    Experience as an Enterprise and/or digital architect Master's degree in Computer Science, Software Engineering

    Knowledge of key applications such as Salesforce, Netsuite, Workday, Service Now, SAP, EBusiness Suite, Databases

    Knowledge of AWS, Azure, GCP, and Ruby

    Experience having worked in a start-up environment


    Track record of continuous learning of new technologies, as well as leading projects that push the capabilities of existing technologies.

    Track record of driving software expansions as a result of professional services engagements

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