- Annual sales and profit growth. Increased on-online/ATM sales.
- Customer retention
- Following the C.A.R.E selling model to maximise initial sales and future online
- Embrace the Digital mindset - Social Media-Google reviews- encourage
- Effectively train, coach, develop new starters and existing team members
- KYC Error Rate
- Spot checks
- OCR
- Identify & escalate OHS/maintenance issues
- Drive sales in store and fellow team members to success using the regions vision
- Set sales goals / deadlines on a daily basis and works to achieve and exceed
- Inspire and motivate team members to achieve sales results and personal results
- Create an environment for success
- Lead by example in behaviour, attitude and sales performance
- Joint interviews with Area Manager / and or team members
- Provide ongoing training and in store development, whereby each team member
- Coach team members on the behaviours, sales skills and knowledge required to
- Identify the needs and motivators of your stores team members and act
- Support with people management including performance management
- Demonstrate a strong knowledge of the features and benefits of all core products
- Make confident suggestions to customers, providing them with the product/s
- Identify product knowledge gaps of team members and arrange training
- Assume a commercially balanced approach, being able to judge customer needs
- Analyse store sales performance data and all other sources of relevant
- Probes for further information or greater understanding of a problem and makes
- Conduct regular store meetings so that information is shared and inspire store
- Conduct monthly one-on-one sales meetings with all team members and ensure
- Ensure all team members attend Travelex events (Town Halls, conferences,
- Sets clear expectations of the store
- Ability to communicate effectively with all audiences
- Fosters and maintains a proactive working relationship with the entire retail
- Understands, monitors, tracks and drives incentives
- Execute business plan strategies set by the line manager to improve sales results
- Understand and adhere to risk management policies
- Highly organised approach to work
- Ability to Prioritise- work on multiple tasks at the same time, completing within
- Demonstrate effective time management skills to meet operational and
- Any other reasonable instructions as required by the business
- Retail, cash handling and/or banking experience
- Demonstrated success in sales with the ability to negotiate effectively
- Excellent customer service skills
- Good numerical ability
- Demonstrated experience working with computer systems
- Ability to work independently as well as in a team environment
- Ability to handle routine activities with attention to accuracy and detail
- Flexibility to work different shifts and locations as required
- Self-aware, open-minded with a high degree of personal and professional
- Positive – can do attitude, with the will to win
- The ability to build and manage relationships, developing trust and credibility
- A strong record of performance delivery through increased sales and/or
- The ability to analyse issues and solve problems
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Sales Consultant - Brisbane City, Australia - Travelex
Description
STORE LEADER -JD TEMPLATE FOR REQUISITIONRole purpose
To run a profitable Travelex business in line with our gold standards, company
Philosophies and operational systems. The Store Leader is responsible for the overall
performance of their assigned store, reporting into the Area Manager.
Key accountabilities
Grow sales and profitability of the store measured by:
Optimise the Customer Experience measured by:
Leader & Motivator:
Training & Development:
Product Knowledge:
Problem Solving & Analytical Skills:
target and make adjustments for improvements
Communication
Financial & Business Acumen