Parts Interpreter Automotive - Melbourne, Australia - HOBAN Recruitment
Description
Our client is the heavy vehicle distributor of construction equipment, and suppluer of spare parts for the construction national dealer network.
The newly created role of Parts Interpreter /Dealer Support will assist providing customers service to the national dealer network in a timely professional manner.
Responsiblities:
- Invoicing direct ship orders to the dealer network
- Assist dealer with parts queries including
- Estimated arrival times of parts orders
- Proof of delivery of parts
- Availablity of parts beyond what is visible on the screen
- Contact both internal and external stakeholders to assit with technical enquiries
- Assist warehouse with administrative duties
- Follow up back orders and invoice dealers
- Confirm availability of parts in the warehouse
- Send parts information to dealer as required
- Photos of parts for identification purposes
- Reportig to the National Parts Manager
- Handle any adhoc duties required by the manager
Requirements:
- Exceptional customer service skills
- Ability to communicate clearly & possess a good phone manner
- Current VIC Driver's license
- Computer literate
- Organised, neat and tidy
- Work in the office
- Able to commute to the office
- Owns a car for commuting
- Attention to detail
- Full working rights in Australia with no restriction
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