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    Customer Service Team Leader - Perth, Australia - Talent Right

    Talent Right
    Talent Right Perth, Australia

    3 hours ago

    Default job background
    Full time
    Description

    Are you a dynamic and driven individual with a passion for customer service and leadership? Join our team at BDSS and take on the role of Customer Service Team Leader, focusing on our Business Desking & Seating Systems division.

    As a leader in this sector, you will drive sales, ensure exceptional customer service, and lead a dedicated team. If you're ready to make an impact and grow your career in a forward-thinking organization, we'd love to hear from you.

    Key Responsibilities:

    Sales / Customer Service Team Leadership:

    • Lead and motivate a team of sales and customer service representatives specializing in Business Desking & Seating Systems.
    • Provide coaching, guidance, and support to team members to achieve sales targets and deliver outstanding customer service in this product category.

    Scheduling Estimators and Quotation Preparation:

    • Coordinate and schedule estimators to conduct assessments and gather necessary information for quotation
    • Prepare accurate and comprehensive quotations based on customer requirements and assessment findings.
    • Present quotations to customers in a clear and persuasive manner, addressing any inquiries and concerns

    Quotation Follow-Up and Order Securing:

    • Proactively follow up on quotations to understand customer needs and concerns.
    • Negotiate terms, pricing, and finalize orders to secure contracts and drive revenue growth.
    • Maintain a systematic approach to quotation tracking and order fulfillment for

    Facilitation of Project Handovers to Operations:

    • Coordinate project handovers to the operations team for projects
    • Provide comprehensive project briefings and documentation
    • Collaborate with cross-functional teams to guarantee successful project delivery and customer satisfaction

    Qualifications and Requirements:

    • Proven experience in sales and customer service
    • Strong organizational and multitasking skills to effectively manage scheduling, quotations, and project handovers
    • Excellent communication and negotiation skills to build rapport with customers and secure orders
    • Proficient in relevant software applications (e.g., CRM systems, MS Office) for quotation preparation and tracking
    • Ability to lead and inspire a team to achieve targets and uphold a high standard of customer service

    Join BDSS and be a part of a thriving company committed to excellence in customer satisfaction and business growth in the Business Desking & Seating Systems industry.

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