Program Manager - Melbourne, Australia - Ardor People Pty Ltd

Description

• Hybrid / WFH
• Attractive salary and benefits

We are seeking an experienced Program Manager to lead a Customer Experience program of work ensuring deliverables are met on time, and on budget.

• Develop, implement and maintain customer experience strategies and program initiatives that enhance the company's brand and reputation
• Oversee multiple project teams, ensuring program goals are reached.
• Work closely with project sponsors, crossfunctional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives.
• Maintain organizational standards of satisfaction, quality, and performance.
• Plan and prioritise project resources and work.
• Track delivery progress, resource allocation and budgeting across multiple projects.
• Identify and resolve program and project level risk, issues and dependencies.
• Work with fellow program managers to manage risks, dependencies and opportunities across multiple business segments and programs of work.
• Manage weekly program and project reporting for leadership team and other stakeholders
• Stakeholder Engagement and Management:
• Build and maintain strong relationships with internal and external stakeholders, including customers, partners, and vendors
• Collaborate with crossfunctional teams to ensure alignment and integration of customer experience initiatives
• Communicate program progress and updates to stakeholders, including senior management, on a regular basis

Suitable applicants will have a Bachelor's degree in business, technology, or related field, you will have a minimum of 5 years of experience in project / program management, customer experience, or related field.

You will bring strong project management skills, including the ability to manage multiple projects simultaneously and experience working in an Agile environment will be useful.

You will have excellent communication and interpersonal skills, strong analytical and problem-solving skills, the ability to work independently and collaboratively in a fast-paced, dynamic environment and experience working in a lead role where management of people is second nature.

Ultimately, we are looking for a program manager who is motivated by a desire to optimise productivity and nurture program success from inception to completion in a collaborative environment.