Deputy Credit Control Manager - Sydney, Australia - Chubb

Chubb

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Your Role:

The Deputy Credit Control Manager (DCCM) is responsible for assisting the Credit Control Manager with the overall collection of premium debtors for Australia and New Zealand and, the reporting of information is undertaken accurately and within strict deadlines, and that a strong and professional relationship with Brokers, Underwriters and Operations and other stakeholders is built and maintained.

Your Responsibilities:

Assist the CCM with managing the Accounts Receivable Team including Credit Control and Cash Applications:

Oversight of the onshore and offshore collections performance to ensure targets are met.
Oversight of the onshore and offshore Cash Applications performance to ensure targets are met.

Manage a team of 7 (local & offshore) reporting directly into you:

Providing assistance and support to your team for any general queries that may arise.
To act as the first point of escalation on matters and providing summary to CCM where required
Providing productive 1-1 catch-ups with the team, setting goals & handling performance reviews for the local team in line with Chubb's deadlines

Assist with managing the daytoday activities of the local and overseas team with respect to the core credit control functions for Australia and New Zealand:

Reporting of ledgers and Top Accounts and review of overdue debt. To act as an escalation point for high valued debt with disputes.
Preparation and Review of Aged Receivables 90+ days to ensure Open Item Count target is met (Clean up file)
Ensuring the allocation of receipts in BAML and non-BAML receivables bank accounts are cleared in timely manner.
Management of AQ training and triage to relevant credit controllers ensuring CCQ's are cleared in a timely manner.
Coordinating & running AQ meetings discussing focus points for the month
Ensuring the team are completing all Chubb required training modules within the deadlines provided.

Reporting:

Ensure reporting of information is undertaken efficiently and on time including - Regional reporting, unallocated cash, overdue premium, bad debts, compliance, and regulatory requirements, etc.

Produce, develop, and refine analysis, reporting, recommendations regarding operational flows and efficiencies in receivables, unallocated cash and Multinational accounts.

Assist with maintaining up to date operating procedures including risk assessment and design of appropriate controls.
Proven performance as a manager in general insurance plus 56 years relevant work experience. Degree qualified is an advantage but not required.
Experience in people management and staff development
High level of personal organisation with the ability to manage time effectively to achieve the various deadlines.
Results orientation enjoys challenging objectives and demonstrates drive to deliver; executes actions in a focused manner; pursues a course of action to its logical conclusion.

Leadership

Continuously display competence as a leader (tackles tough issues, communicates effectively, follows through, and exhibits integrity).
Selfmotivated with positive attitude to problem solving and teamwork.
Ability to work with a large diverse group of stakeholders.
Demonstratable strong communication and interpersonal skills working in a team environment that involves sharing information across departments and other internal clients.
Demonstrated ability working in a complex environment.
Good knowledge of broker procedures and accounting procedures for complicated insurance statements.
Demonstrated analytical skills, high level of accuracy and attention to detail is essential.
Able to motivate staff and introduce efficient work practices.
Proficient in use of MS Office, particularly MS Excel.

Chubb is the world's largest publicly traded property and casualty insurer.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.