- Manage the MRL process, ensuring the highest data integrity and minimal disruption to the business & continually identify opportunities for further improvement
- Manage the Endorsements process, ensuring, quality and service level agreements are met & continually identify opportunities for further improvement
- Administrator the Workflow Management process, ensuring quality and service level agreements are met and continually identify opportunities for further improvement
- Manage other & ad hoc dedicated NUC Services processes, ensuring quality and service level agreements are met and continually identify opportunities for further improvement
- Comply with documented processes, procedures and controls to ensure adherence to all relevant legislation, regulations, authority levels and business rules
- Display accountability for quality, accuracy and timeliness within all processes and interactions
- Continuous Improvement
- Identify regular opportunities for improvement, provide support and/or be involved in Business Improvement Initiatives & / or strategic projects as required
- Escalate problems proactively via the 'Problem Board' process or via management and own & successful address a minimum of 4 problems per annum
- Engage in reviews of documented processes & procedures
- Competent in Microsoft Office and Outlook. High level of general computer literacy
- Effective communication and interpersonal skills both in verbal and written forms
- Strong customer service skills and customer centric attitude
- Strong attention to detail and the desire to deliver and improve quality
- Problem resolution and decision making skills
- Ability to work in a team environment as well as on own initiative
- Experience working to deadlines/SLA's
- Pro-active involvement with department objectives & service levels
- A collegial and constructive approach to working with and supporting colleagues within a team environment
- Well-developed analytical and organizational skills
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Operations Officer - Docklands, Australia - CHUBB
Description
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: .
Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Your Role
The primary purpose of this role is to administer and continually improve 'end to end' key processes pertaining to the Master Renewal List, Endorsements, Commercial Express Renewals and Workflow Management for Underwriters, in accordance with pre-defined criteria & processes. Furthermore, the role will focus on delivering a high quality client service through taking ownership of the operational functions within the NUC team allowing Underwriters to focus on client service, retention and underwriting.
This role reports directly to the Operations Team, however, through the matrix reporting structure may also have a dotted line to other parts of the underwriting community on a day to day basis.
Your Responsibilities:
Process Management & Quality Adherence
Your Skills & Experience
We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.
