Administrative Assistant - Brisbane, Australia - Labourpower Recruitment Services

Labourpower Recruitment Services

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

$65,000 per year plus super

Sumner Park Location
Monday to Friday 7.30am3.30pm
ASAP start

The role will require, but is not limited to the following duties:

Controlling data management and flows between customer systems, and our proprietary in-house operations software (currently IDC) to facilitate the Field Maintenance Services for the relevant contracts.
Over

- seeing electronic data flows to electronic devices to the appropriate employees to ensure jobs are carried out effectively and in accordance with our Service Level Agreements.

Respond to, resolve, and if necessary, escalate Field Maintenance customer queries as required with the appropriate persons.
Monitor our KPI compliance with contracts and advise and assist operations personnel when variations in performance occur.
Generation of all invoicing for Field Maintenance contracts including projection of invoicing as required in conjunction with sales and operations staff.
Liaise with customers and effectively build relationships by providing a high level of customer service to meet and exceed the customer's expectations.
Provide annual leave coverage to the Services managers role.
Other duties as needed administratively.
Assistance with purchase orders for sites that includes stationary, bin washing, maintenance and services etc.

Knowledge, Skills and Experience

Minimum of three to five years' experience in a similar contracts/ administration type role preferred
Decision making skills and the ability to prioritise to achieve the most effective outcome.
Ability to use initiative to develop recommendations for improvements to existing systems and processes
High level of both written and verbal communication skills.
Exceptional customer service with the ability to build and maintain effective working relationships with external parties to the business.
Strong organisational and time management skills with a structured approach.
Intermediate to advanced computer skills with Microsoft Office experience essential.
Strong exposure to IT system interaction issues and processes.
SAP experience preferred.
Ability to calculate figures and amounts accurately.

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